IT Support Engineer

Beam Inc.; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An IT support company in the UK is seeking a dedicated support technician. In this role, you'll provide 1st and 2nd line support to over 1,800 users, with mainly remote work. Ideal candidates have previous IT support experience and strong knowledge of Microsoft 365 and networking. The work environment values personal development and teamwork, offering ongoing training and a supportive culture.

Benefits

Ongoing training and support

Opportunities for skill progression

Competitive salary and benefits

Qualifications

• Previous experience in IT support within an MSP environment is preferred.
• Confident communicator who enjoys helping others.
• Organised, proactive, and eager to learn.

Responsibilities

• Provide 1st and 2nd line IT support via phone and remote access.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions in Microsoft 365.

Skills

1st/2nd line support experience

Knowledge of Microsoft 365

Networking fundamentals

Virtualisation

Good communication skills

Job description

The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue - you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact.

If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it.

What You'll Be Doing

This is a varied role supporting more than 1,800 users across many different businesses. Around 70 percent of your work will be remote and office-based in Birkenhead, and the rest will involve occasional on-site visits.

Daily Responsibilities

• Provide 1st and 2nd line IT support via phone, remote access, and occasional site visits
• Use RMM tools to monitor systems and carry out proactive maintenance
• Troubleshoot hardware, software, and network issues
• Deploy and support Microsoft technologies including Windows Server, Office 365, Hyper‑V, and Active Directory
• Manage user accounts, permissions, and security within Microsoft 365
• Support customers with general IT queries and problem‑solving
• Maintain accurate documentation for all client environments

Project Work You'll Be Involved In

• Setting up and configuring laptops, desktops, and other hardware
• Installing routers, switches, firewalls, and wireless systems
• Network installations including Cat6 cabling
• Assisting with office moves, server upgrades, and wider infrastructure projects

Qualifications

• Previous 1st/2nd line support experience, ideally within an MSP
• Good knowledge of Microsoft 365, Windows Server, networking fundamentals, and virtualisation
• A confident communicator who enjoys helping people
• Someone organised, proactive, and eager to keep learning
• Full UK driving licence and access to a vehicle (essential)

About Us

A family‑owned outsourced IT provider with over 20 years of stability, trust, and long‑standing customer relationships. Their clients rely on them as an extension of their business - not just a support line. They keep their teams running, productive, and secure every single day.

Most of their customers are local, many of whom we've supported for over a decade, and they see us as part of their organisation. They treat them the same way.

A friendly, knowledgeable team who will help you develop

Benefits

• Exposure to a huge range of technologies and customer environments
• Ongoing training and support
• Opportunities to improve your skill set and progress into more senior roles
• A team culture built on trust, respect, and collaboration
• Competitive salary and benefits
• A place where you genuinely matter and your work is appreciated

Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep our customers' businesses running, we'd love to hear from you.