IT Support Engineer

Thatchers Cider Company Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cider maker in the UK seeks an IT Support Technician to join their dynamic team. This full-time position requires troubleshooting hardware and software issues, managing IT requests, and building relationships across the business. Ideal candidates will have extensive IT support experience, knowledge in Microsoft 365, and networking concepts. A proactive, people-oriented individual who works well under pressure is essential. If you're motivated to advance in the IT field, this could be the opportunity for you.

Qualifications

• Experience in IT support function and processing issues.
• Familiarity with Microsoft 365 and supporting applications.
• Understanding of networks and security solutions.
• Self-motivated approach to work on projects.

Responsibilities

• Providing IT support across all business infrastructure.
• Troubleshooting hardware and software issues.
• Managing IT tickets and ensuring swift resolutions.

Skills

IT support function

Microsoft 365

Networking knowledge (VLAN, subnets, VPN, DHCP, DNS)

VOIP and Mobile telephony support

Security solutions (AV, MFA)

VMWare

Systems backups and Disaster recovery

Azure environments

Job description

Technology is at the heart of Thatchers Cider, and we are currently investing in our site, brand and IT applications and infrastructure. This is a unique opportunity to join our dynamic IT team, where you will be the first point of contact for all IT support queries, troubleshooting and resolving issues as well as building and managing hardware. This role is based full-time at our Myrtle Farm offices, 5 days a week.

Who are Thatchers Cider?

Established in 1904 by William John Thatcher, we have grown into one of the top cider‑making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots.

We’ve experienced tremendous growth through industry‑leading levels of investment in our marketing, people development, innovative technology and world‑class cider mill. The best part? We’re just getting started.

As the No.1 family‑owned cider brand in the UK and No.2 in the full cider category, we’re proud of our heritage and excited about our future. Our IT team plays a vital role in supporting innovation and growth, recently contributing to the implementation of a new canning line and several other strategic projects.

What will I be doing?

In this role, you'll dive into supporting all aspects of our infrastructure across the business, working with relevant hardware and IT applications, to continuously improve both efficiency and IT security across our site. You’ll be working closely with a variety of people across the business, building relationships to support them with IT tickets, resolving any queries in a swift and professional manner.

You’ll have experience in:

• IT support function, processing issues and requests.
• Provisioning computers, mobiles and tablets.
• Configuring, maintaining and supporting Microsoft 365 environment and applications.
• The understanding of networks, vlan, subnets, VPN, DHCP and DNS.
• Supporting both VOIP and Mobile telephony.
• Providing, monitoring and supporting security solutions from AV to MFA.
• Familiarity with VMWare and virtual server environments.
• Having an understanding of systems backups and Disaster recovery.
• To have knowledge of Azure environments, functions and capabilities.
• Working on small to medium projects and have self‑motivated approach to ensuring the desired outcome.
• Working with partners to provide support and diagnose problems.

Personal Qualities:

• To be confident and able to deal with people at all levels.
• Pro‑active with problem solving, with an excellent attention to detail, whilst working on your own or as part of the team.
• Manage and prioritize multiple tasks at any one time.
• The ability to smile in the face of adversity and challenge.
• Comfortable to be out in the business, away from the desk seeking first hand experience of what the problem is and how the solution will need to work.
• Ability to work as a team to achieve first‑class products
• A can‑do attitude, determination, and drive to succeed
• Attention to detail and a flexible mindset
• Thirst for knowledge
• A people person who builds relationships well

If you think you have the skills we are looking for, are self‑motivated with strong interpersonal qualities and have the ability to work individually or as part of the Thatchers team, we can't wait to hear from you! Please note that this position will form part of the IT support rota which affords an onsite presence.