IT Support Engineer

Henderson Scott Limited; Crawley; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading IT services provider in the United Kingdom seeks an experienced 2nd Line IT Support Engineer to provide top-tier support in a hybrid role, balancing home and office work. The successful candidate will resolve technical issues, assist with server installations, and contribute to IT projects. Strong knowledge of Microsoft technologies, networking, and problem-solving skills are essential. This position offers career development opportunities and exposure to modern technologies, with a competitive salary up to £36,000.

Benefits

Competitive salary up to £36,000

Hybrid working

Career development opportunities

Exposure to modern technologies

Qualifications

• Strong experience with Microsoft Windows Server and Exchange.
• Proficiency in Office 365, Azure Entra ID, and desktop OS support.
• Networking knowledge: routers, switches, firewalls.
• Virtualisation experience (VMware or Hyper-V).
• Excellent problem-solving skills and a customer-focused attitude.
• Driving licence and willingness to travel to client sites when required.

Responsibilities

• Provide 2nd line support for client IT environments, including servers, networks, and cloud services.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Assist with server installations, migrations, and ongoing maintenance.
• Configure and maintain networking equipment, including routers, switches, and firewalls.
• Support Microsoft 365, Azure, and virtualisation environments.
• Contribute to backup, security, and IT projects across client sites.

Skills

Microsoft Windows Server

Exchange

Office 365

Azure Entra ID

Networking knowledge (routers, switches, firewalls)

Virtualisation (VMware or Hyper-V)

Problem-solving skills

Customer-focused attitude

Job description

Overview

Are you an experienced IT Support Engineer looking to take the next step in your career? Our client, a leading MSP, is expanding their team and seeking a 2nd Line IT Support Engineer to deliver top-tier IT support and solutions to a variety of clients. This is a hybrid role, combining home & office-based and on-site work, offering excellent exposure to diverse technologies and a supportive, professional team.

What you\'ll do

• Provide 2nd line support for client IT environments, including servers, networks, and cloud services
• Troubleshoot and resolve technical issues efficiently and professionally
• Assist with server installations, migrations, and ongoing maintenance
• Configure and maintain networking equipment, including routers, switches, and firewalls
• Support Microsoft 365, Azure, and virtualisation environments
• Contribute to backup, security, and IT projects across client sites

What we\'re looking for

• Strong experience with Microsoft Windows Server and Exchange
• Proficiency in Office 365, Azure Entra ID, and desktop OS support
• Networking knowledge: routers, switches, firewalls
• Virtualisation experience (VMware or Hyper-V)
• Excellent problem-solving skills and a customer-focused attitude
• Driving licence and willingness to travel to client sites when required

Why join them?

• Competitive salary up to £36,000
• Hybrid working - balance of home working, office and client sites
• Opportunity to work with a dynamic, growing MSP
• Career development and exposure to modern technologies

If you\'re a hands-on IT professional looking to grow your career while working on exciting projects in a collaborative environment, apply today!