IT Support Engineer

CV Screen; Coventry; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer to join a friendly, office-based team in Coventry. Candidates will provide remote troubleshooting support, manage CRM cases, and handle warranty returns, among other responsibilities. Ideal candidates will have a solid understanding of networking, experience with SQL Server, and work with both Windows and Mac OS. Salary is between £30,000-£35,000 based on experience, with benefits including a pension scheme and private medical insurance.

Benefits

Company pension scheme

Death in service cover

Free on-site parking

Life insurance

Private medical

Qualifications

• Strong understanding of networking concepts.
• Ideally holds a full UK driving license.
• Experience with SQL Server and database concepts.
• Familiarity with Windows and Mac OS.

Responsibilities

• Provide remote phone support for equipment troubleshooting.
• Identify spare parts and assist distributors.
• Escalate issues to engineers and schedule visits.
• Manage UK support cases in the CRM.
• Test and maintain showroom equipment.
• Handle warranty returns and testing.

Skills

Networking

SQL Server

Windows OS

Mac OS

Job description

IT Support Engineer

Coventry

Salary of £30,000-£35,000

Overview

CV Screen is recruiting for an IT Support Engineer to join a fantastic, friendly, office based business in Coventry.

Company Details

As IT Support Engineer, this will be a standalone role where you’ll be expected to operate independently, use your initiative, and contribute to a broad range of technical responsibilities.

Your Duties as IT Support Engineer

• Provide remote phone support for equipment troubleshooting.
• Identify spare parts and assist distributors with orders.
• Escalate issues to engineers and schedule site visits.
• Manage UK support cases in the CRM.
• Test and maintain showroom equipment.
• Handle warranty returns, including testing and replacements.
• Support engineers on-site.

Requirements

The IT Support Engineer will ideally have the following experience:

• Ideally, you will hold a full UK driving license.
• Strong understanding of networking.
• SQL Server and database concepts.
• Windows and Mac OS experience.

Salary & Benefits

• Salary ranges from £30,000-£35,000 dependant on experience.
• Company pension scheme
• Death in service cover
• Free on-site parking.
• Life insurance
• Private medical

Location

Coventry (Office based) - Commutable from nearby locations such as Birmingham, Nuneaton and Rugby.

To Apply

Please send your CV to Matt Wright at CV Screen in strict confidence or apply directly to this job posting. CV Screen is the Recruitment Agency managing this vacancy.

Alternate Job Titles

2ndLine Engineer | IT Support | IT Engineer | IT Support Engineer | IT Technician | IT Support Specialist