IT Support Engineer

Just IT; Clapham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Clapham is seeking an IT Support Technician to provide technical support at both school sites. The role involves handling 1st and 2nd line support, managing IT infrastructure, and training users on new systems. Ideal candidates will have experience in support roles, knowledge of hardware and networking, and excellent communication skills. Relevant IT certifications are desirable. This role offers the opportunity to work in a dynamic educational environment.

Qualifications

• Proven experience in a technical support role.
• Hands-on experience with Active Directory and Azure AD.
• Strong attention to detail and excellent customer service skills.

Responsibilities

• Provide 1st and 2nd line technical support.
• Support and maintain school IT infrastructure.
• Manage and document requests using the IT service desk system.

Skills

1st and 2nd Line support experience

Knowledge of hardware and networking

Excellent communication skills

Experience with Active Directory

Attention to detail

Education

IT related certifications (Microsoft, CompTIA, ITIL, Cisco)

Tools

Active Directory

Microsoft Intune

Autopilot

Job description

Based in Clapham, SW London, my client is looking for a pragmatic and enthusiastic IT Support Technician to support our IT Manager.

Preferably with School/Education experience, this is a key role reporting to the IT Manager. The post-holder will be responsible, with the IT Manager, for the function and success of our IT infrastructure along with the user experience.

Job duties

• To provide level 1 & Level 2 technical support to all of the school’s users across both school sites in Clapham
• Meeting and greeting walk-in visitors to the IT office and providing support as needed, along with attending classrooms and offices to resolve issues.
• Responding to tickets and tasks assigned by the IT Manager within the agreed SLAs.
• To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
• To work in compliance with the School and GDRP policies in order to maintain confidential information.
• To support the design, installation and configuration of software and hardware across the school network.
• Ensuring there is stock of day-to-day items and the office remains clean and clear.
• To support & perform routine maintenance of computer / network systems in order to ensure stable and efficient school operations.
• To support vendor diagnostic tests to identify and resolve faults.
• To support & carry out hardware repairs or replacements of IT devices including mobile devices, Desktops and Laptops.
• To accurately record asset movements ( IMAC’s ) on the asset management tracking system.
• To train users on new systems by performing technical demonstrations to acquaint them with operational procedures when required.
• To accurately record, update and document requests using the IT service desk system.
• To support major IT issues or upgrades which are not possible to perform during normal school hours.
• To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards more efficient and productive systems. To assist in the migration and implementation of new IT systems.
• To assist the theatre technician when required with A/V and IT support.

Skills and Experience

• Proven experience in 1st and 2nd Line support role with a strong knowledge of hardware, networking and basic AV equipment.
• Hands‑on experience with AD, MS, Intune and Autopilot.
• Experience of using and troubleshooting Active Directory ( on‑prem ) and Entra‑ID / Azure AD.
• Knowledge of endpoint security, Compliance policies and remote management.
• Strong attention to details and a process‑driven mindset.
• Excellent communication and customer service skills.
• Desirable: IT related certifications ( Microsoft, CompTIA, ITL , Cisco )

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.