IT Support Engineer

Bright Purple; City of Edinburgh; Hybrid; GBP 35,000; Full time

Job summary

A managed service provider in Edinburgh is seeking an IT Support Engineer to deliver effective IT support across multiple businesses in Scotland. The role includes diagnosing and resolving Tier-2 support issues, managing user access through Microsoft Entra, and travel to client locations. The ideal candidate has strong IT problem-solving skills and experience with Windows 11 and Microsoft 365 administration. Salary is up to £35,000, and the position offers a hybrid work model.

Benefits

30 day holiday allowance

Private Health Insurance

Qualifications

• Experience in MSP or IT support provider environment.
• Hands-on experience with Windows 11 and Microsoft 365 administration.
• Ability to diagnose and fix IT issues across hardware, software, and networking.

Responsibilities

• Provide 2nd Line Support for desktops, laptops, servers, and mobile devices.
• Manage users and groups in Microsoft Entra / Azure AD.
• Travel to client offices for urgent issues and scheduled maintenance.
• Log issues and track progress using ConnectWise PSA system.
• Monitor customer systems and remediate alerts.

Skills

Windows 11

MacOS

Microsoft 365 administration

IT problem-solving

Support for multiple businesses

Fluent English

Tools

ConnectWise

Job description

Overview

IT Support Engineer
Edinburgh/Hybrid - Salary up to £35,000

I am looking for an IT Support Engineer for an Edinburgh based Managed Service Provider to deliver friendly, security-focused IT support to the business throughout Scotland.

Benefits

• Salary up to £35,000
• 30 day holiday allowance
• Private Health Insurance

The Role

• Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS and Microsoft 365.
• Microsoft Entra / Azure AD Administration: Manage users, groups, access and support cloud identity issues (login problems, MFA setup, etc).
• Travel to client offices around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel).
• Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs.
• Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts – e.g. patching computers, checking backups, ensuring security measures are in place.

About You

• Previous experience working in an MSP or IT support provider environment is essential. You understand the dynamics of supporting multiple businesses and can juggle varied technical tasks effectively.
• Strong hands-on experience with Windows 11, MacOS and Microsoft 365 administration (Exchange Online, SharePoint, Teams). Familiarity with Microsoft Entra(Azure AD) or equivalent identity management is required.
• Excellent IT problem-solving skills with the ability to methodically diagnose and fix issues across hardware, software, and networking. You can resolve most 2nd-line issues independently and know when to escalate complex problems.
• You’re a clear and patient communicator who can support customers of varying technical ability. Fluent written and spoken English is required for documentation and user interaction.

Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from you!

Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.