IT Support Engineer

Ocho People; Ballymena; On-site; GBP 38,000 - 45,000; Full time

Job summary

An innovative manufacturing organisation in Ballymena is seeking an experienced IT Support & Network Engineer to enhance its IT infrastructure. The role involves daily support for LAN, WAN, and Wi-Fi environments, alongside administration of Active Directory and Microsoft 365. Ideal candidates will have strong networking knowledge, excellent problem-solving skills, and a customer-focused mindset. This position offers up to £45,000 annually, with opportunities for career development in a dynamic environment.

Qualifications

• Strong networking knowledge and experience in managing LAN, WAN, and Wi-Fi environments.
• Excellent problem-solving skills to troubleshoot technical issues.
• Comfortable working independently and as part of an IT team.

Responsibilities

• Provide day-to-day IT support across LAN, WAN, Wi-Fi, and firewall environments.
• Administer Active Directory, Group Policy, and Microsoft 365.
• Participate in incident management and technical troubleshooting.

Skills

Networking knowledge

Problem-solving skills

Customer-focused mindset

Tools

Active Directory

Microsoft 365

Job description

IT Support & Network Engineer
Location: Ballymena
Salary: Up to £45,000

A fast-growing, innovative manufacturing organisation based in Ballymena is seeking an experienced IT Support & Network Engineer to support and enhance its internal IT infrastructure during a period of growth and transformation.

This is a hands-on role providing day-to-day support across LAN, WAN, Wi-Fi and firewall environments, while also contributing to infrastructure, cloud and security improvement projects. You will support Windows and macOS users, administer Active Directory, Group Policy and Microsoft 365, and play a key role in incident management and technical troubleshooting.

The role suits someone with strong networking knowledge, excellent problem-solving skills and a customer-focused mindset, who is comfortable working independently and as part of a wider IT team. Participation in an out-of-hours rota and occasional travel will be required.

Salary is up to £45,000 depending on experience, with strong opportunities for career development in a progressive, engineering-led organisation.