IT Support Engineer

Jago Consultants; Aldershot; On-site; GBP 20,000 - 26,000; Full time

Job summary

A UK medical technology firm is seeking an IT Support Engineer to enhance customer satisfaction by providing comprehensive technical support. The ideal candidate will have 2 years of relevant experience and skills in application support, troubleshooting, and configuration. Responsibilities include installation of software, technical support, and connecting software to hardware. Benefits include competitive salary, health care, and career progression. This role requires a full driving license and offers a Monday to Friday schedule with potential for future rota shifts.

Benefits

Private health care

Free parking

23 days holiday + bank holidays

Pension scheme

Career progression

Qualifications

• 2 years of experience in a similar role.
• Experience in clinical NHS environment or applications is beneficial.
• Full driving license required.

Responsibilities

• Provide 1st and 2nd line telephone support to customers.
• Install software on customer servers.
• Troubleshoot technical issues including system performance and connectivity.
• Assist with ongoing system updates.
• Attend customers' sites for implementations.

Skills

Application support

Customer communication

Problem-solving

Technical knowledge of TCP/IP

SQL knowledge

Education

Degree in IT-related discipline

MCSE certification

Tools

Windows OS

Mac OS

Office 365

Azure management

AWS

Job description

Job Description

IT Support Engineer required. Our client is a UK company based in Aldershot, specializing in ultrasound imaging and reporting. We are the exclusive UK distributor of the GE ViewPoint ultrasound reporting application.

They are offering an exciting opportunity for an IT Support Engineer to join our team of dedicated professionals, delivering quality technology solutions to improve clinical reporting and patient care with their suite of software products.

As the IT Support Engineer, you will assist us in providing a positive customer experience and satisfaction by providing technical implementation support, project support and continuing assistance and expertise to our large installed base of users in both NHS trusts and private clinics across the UK. You will also provide technical in‑house assistance as required.

IT Support Engineer Responsibilities

• Provide 1st and 2nd line telephone support to customers who have questions or issues related to application, system configuration / setup, product functionality
• Provide technical support to new customer installations
• Installation of software on customer servers as part of new system installations or software upgrades / migrations
• Assist with ongoing system updates and upgrades to both Live and Test systems
• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues and application errors.
• Periodically attend customers’ sites to assist in implementation and installation of new software systems
• Connect the software to various hardware devices such as Ultrasound Machines, Fetal Monitors, Colposcopes etc.
• Assist with in‑house technical requirements, new PC build, add / remove users, Office 365, Outlook etc.

IT Support Engineer Requirements

• 2 years experience in a similar role
• Application support experience is desirable
• Degree in an IT‑related discipline is very desirable
• MCSE certification is desirable
• A good grounding in an IT background from a technical standpoint along with an understanding of TCP / IP, Windows Active Directory, Networking with some SQL knowledge.
• Experience in 365 / Azure management, AWS, Office 365, Outlook, Windows OS, Mac OS
• Some experience of clinical NHS environment or applications will be beneficial
• A strong communicator, happy liaising at all levels both internally and with clients in NHS environment
• An ability to foster and maintain strong customer relationships is very important so very good communication skills (both written and verbal)
• Excellent problem‑solving skills, a strong customer‑service orientation and commitment to ensuring timely, quality solutions to customer issues
• Proven track record of working in a busy environment
• Full driving license required

IT Support Engineer Benefits

• Monday to Friday 8:45 – 5pm (changing to 8‑8 rota basis in the future)
• Salary £20,000 – 26,000 (negotiable & DOE)
• Competitive salary
• Private health care
• Free Parking
• 23 days holiday per annum + bank holidays
• Pension scheme
• Career progression