IT Support & Customer Service Apprentice

Back 2 Work Complete Training; Nottingham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A reputable apprenticeship training company in Nottingham is seeking an IT Support & Customer Service Apprentice. This role offers a great opportunity for individuals starting their careers in IT, focusing on providing technical support and customer service. Responsibilities include assisting with troubleshooting, configuring devices, and logging support requests. Ideal candidates are enthusiastic about technology, possess good communication skills, and are ready to learn. This position provides hands-on training and professional guidance.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to scale more complex issues.
• Stay informed about common IT problems and solutions.

Skills

Interest in technology

Good communication skills

Friendly approach

Job description

An IT support company is looking for a IT Support & Customer Service Apprentice to join their team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. You’ll receive hands‑on training, structured learning, and guidance from experienced professionals.

As an apprentice, you’ll learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is perfect for someone who is enthusiastic about technology and enjoys working with people.

Key responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to scale more complex issues.
• Stay informed about common IT problems and solutions.

Requirements

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available