IT Support Apprentice: Launch Your Tech Career at Law Firm

QA; Liverpool; On-site; GBP 17,000 - 19,000; Full time

Job summary

A leading apprenticeship provider is seeking an IT Support Apprentice in Liverpool. The successful candidate will deliver excellent on-site customer service and technical support, manage service desk tickets, and contribute to IT projects. The role requires good communication skills, a basic understanding of IT, and a proactive work ethic. This apprenticeship offers 35 hours per week with various benefits, including holiday allowances and health programs.

Benefits

25 days holiday plus bank holidays

Employee referral scheme

Health and wellbeing programs

Benefits hub discounts

Dental insurance

Qualifications

• Good communication and customer service skills.
• Basic IT knowledge and skills.
• Ability to manage workload effectively.

Responsibilities

• Deliver customer and technology services via Service Desk.
• Support and resolve customer issues effectively.
• Document IT support processes for knowledge base.

Skills

Good communication skills

Excellent customer service skills

Basic level of IT knowledge and general IT skills

Excellent time/task management skills

Good problem-solving skills

Pro-active approach to tasks

Ability to manage a varied workload

Teamwork and autonomy skills

Education

3 GCSEs at grades 4+ (A-C) in any subject

GCSE Maths and English at grades 3+ (D or above)

Job description

A leading apprenticeship provider is seeking an IT Support Apprentice in Liverpool. The successful candidate will deliver excellent on-site customer service and technical support, manage service desk tickets, and contribute to IT projects. The role requires good communication skills, a basic understanding of IT, and a proactive work ethic. This apprenticeship offers 35 hours per week with various benefits, including holiday allowances and health programs.