IT Support Analyst – 12-month FTC

Southern Lights; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A tech-forward service provider in the UK is seeking an experienced IT Support Analyst to join their internal Service Desk. You'll provide first and second-line support, troubleshoot various platforms, and contribute to a collaborative team culture. The ideal candidate has over 2 years of IT support experience, a solid grasp of networking fundamentals, and a full UK driving licence. Excellent perks and a supportive environment are offered.

Qualifications

• 2+ years of commercial IT support experience (1st/2nd line).
• Full, clean UK driving licence.
• Broader familiarity with Linux and Apple tech stack.

Responsibilities

• Provide first and second-line support across hardware and software.
• Escalate issues to 2nd/3rd line engineers as needed.
• Manage stock levels and maintain server rooms.

Skills

Troubleshooting across Microsoft, Apple & Linux

Networking fundamentals (TCP/IP)

Communication skills

Team-first attitude

Tools

Microsoft 365

Active Directory

AWS

PowerShell

Job description

Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one’s worth your attention.

What you’ll be handling:

• First and second-line support across hardware, software, and systems
• Escalation and collaboration with 2nd/3rd line engineers when needed
• Diagnosing issues across Microsoft, Apple, and Linux-based devices
• Handling setups, leavers, account creation, and hardware returns
• Managing stock levels and keeping server rooms shipshape
• Supporting project work and occasional visits to nearby offices
• Performing upgrades and repairs (think laptops, memory, disks)

What we’re looking for:

• 2+ years of commercial IT support experience (1st/2nd line)
• Solid troubleshooting across Microsoft, Apple & Linux
• Strong grasp of networking fundamentals (TCP/IP)
• Great communication and team-first attitude
• Full, clean UK driving licence
• Microsoft 365 or Active Directory admin experience
• Exposure to AWS or PowerShell
• Broader familiarity with Linux and Apple tech stack

Why it’s a great move:

The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks.

This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don’t tick every box, reach out anyway. The team values initiative and attitude just as much as skill.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.

Can I help?

If you have any questions about this role, the environment or the company, please do not hesitate to ask Martin