IT Support Analyst

Pinsent Masons Llp; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in Manchester is seeking an IT Support Analyst to provide desk-side and remote support. The ideal candidate will troubleshoot issues with Windows, Office, and networking devices while delivering exceptional customer service. This role requires strong communication skills and a desire to develop technical expertise in a corporate environment.

Qualifications

• Experienced in a customer facing IT support role, ideally in a corporate environment.
• Able to demonstrate exceptional customer service skills and deal with stakeholders at all levels.
• Comfortable using ticket management and service management systems.

Responsibilities

• Provide exceptional desk-side customer service to users in multiple offices.
• Troubleshoot issues with various software and devices.
• Collaborate with colleagues to resolve issues.

Skills

Customer service skills

Troubleshooting Windows 10 / 11

Troubleshooting Office 2016+

Ticket management systems

Job description

Overview

IT Support Analyst - Manchester - On site. We are recruiting an IT Support Analyst as part of a second line team to provide exceptional desk-side customer service to users in our London office and remote customer service to other offices as required. This role will be office based, from our central Manchester office with the role being a 5 day a week on site position, Monday to Friday, rotating between 08:30 - 16:30 and 09:30 - 17:30. Provide exceptional desk-side customer service to users in multiple offices (on site and remote as required).

Troubleshoot issues with Windows 10 / 11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers and networking devices. Use ticket management and service management systems. Collaborate with colleagues to resolve issues and maintain service quality.

Responsibilities

• Provide exceptional desk-side customer service to users in multiple offices (on site and remote as required).
• Troubleshoot issues with Windows 10 / 11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers and networking devices.
• Use ticket management and service management systems.
• Collaborate with colleagues to resolve issues and maintain service quality.

Qualifications

• Experienced in a customer facing IT support role, ideally in a corporate environment.
• Able to demonstrate exceptional customer service skills and deal with stakeholders at all levels of the business.
• Ability to troubleshoot issues with Windows 10 / 11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers and networking devices.
• Comfortable using ticket management and service management systems.
• Show a desire to continue to develop your technical skill set.