IT Support Analyst

CK Group; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking an IT Support Analyst 2nd Line Support in Bournemouth. The role involves troubleshooting user issues, providing guidance to junior staff, and ensuring IT policy compliance. Applicants should possess a Bachelor's degree in Computer Science and relevant experience in network environments. The position offers a competitive daily rate and is on a contract basis for 6 months.

Qualifications

• Bachelor's degree in a relevant field is essential.
• Experience with PC software in networked environments.
• Knowledge of system and network administration standards.

Responsibilities

• Recreate and resolve user problems to recommend improvements.
• Adhere to IT policies and ensure conformance with standards.
• Provide guidance to Service Desk staff.
• Recommend procedures to enhance end-user satisfaction.

Skills

Problem resolution

Communication

Creativity in solutions

Knowledge of Microsoft technologies

Verbal and written communication skills

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft operating systems and applications

Microsoft server technologies

Job description

CK Group are recruiting for an IT Support Analyst 2nd Line Support to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry in Bournemouth on a contract basis for 6 months initially.

Salary: 151.48 per day PAYE

IT Support Analyst Role

• Recreate user problems to resolve operating difficulties & recommend system modifications to reduce user problems.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals & procedures.
• Provide creative, effective solutions & recommend procedures and resources to enhance efficiency, productivity, & end user satisfaction.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.

Your Background

• Bachelor's Degree in Computer Science or related field experience
• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc. within a network environment or equivalent combination of education, training and experience)
• Working knowledge of Microsoft server, workstation and networking technologies
• Working knowledge of industry standards with regards to system and network administration
• Possess excellent verbal and written communication skills

Company

Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Our client’s ambitions involve optimising results of innovations using artificial intelligence. They believe in utilising data collected to the maximum rather than focussing on gathering lots of information : they use artificial intelligence to do this.

Location

This role is based at our client’s site in Bournemouth.

Apply

For more information, or to apply for this IT Support Analyst 2nd Line Support please contact the Key Accounts Team on or email. Please quote reference 157 275.

It is essential that applicants hold entitlement to work in the UK.

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.