IT Support

Digital Native; Greater London; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A digital learning organization is seeking a motivated Digital Support Technician Apprentice to provide hands-on support and develop digital learning materials. You will collaborate with directors, assist apprentices, and gain a recognized qualification while enjoying practical experience in tech support. This role involves developing curriculum, troubleshooting systems, and maintaining WordPress sites. Ideal candidates should have a keen interest in technology and basic web skills, and will receive thorough training and mentorship.

Benefits

Mentorship from experienced professionals

Recognized qualification upon completion

Qualifications

• A keen interest in technology.
• Good problem-solving skills and attention to detail.
• Ability to work well in a team and communicate clearly.
• Basic knowledge of websites and digital tools.

Responsibilities

• Develop new curriculum materials to support digital learning.
• Assist in creating AI agents to help apprentices succeed.
• Support the onboarding of new apprentices.
• Test and troubleshoot internal systems.
• Maintain and update WordPress websites.
• Support apprentices with Microsoft 365 issues.

Skills

Interest in technology

Problem-solving skills

Teamwork

Communication skills

Basic knowledge of WordPress

Education

Level 3 Digital Support Technician Apprenticeship

Job description

About Us

Digital Native UK Ltd is passionate about helping people thrive in the digital world. We design innovative learning experiences and cutting‑edge tools to support apprentices and employers.

About the Role

We are looking for a motivated Digital Support Technician Apprentice to join our team. This is a fantastic opportunity to gain hands‑on experience, exposure to AI and develop excellent interpersonal skills while working towards a recognised qualification.

Key Responsibilities

• Develop new curriculum materials to support digital learning.
• Assist in creating AI agents to help apprentices succeed.
• Support the onboarding of new apprentices.
• Test and troubleshoot internal systems to ensure smooth operation.
• Maintain and update our WordPress websites.
• Supporting our apprentices with their Microsoft 365 issues.

What We’re Looking For

• A keen interest in technology.
• Good problem‑solving skills and attention to detail.
• Ability to work well in a team and communicate clearly.
• Basic knowledge of websites and digital tools (WordPress experience is a bonus).

What You’ll Gain

• Practical experience in digital support and development.
• Training and mentoring from experienced professionals.
• A recognised qualification upon completion of your apprenticeship.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be encouraged to gain relevant Microsoft and British Computer Society qualifications.
• The expectation is that within a year, you will progress to a Level 4 AI Implementation apprenticeship.
• You will work alongside our directors and developers and build your skills through a combination of:
• Online learning
• 1‑2‑1 Coaching
• Group activities
• Work‑based tasks

Location

Our directors are based in the East Midlands.

You will typically work remotely, but will be expected to travel to meet directors or attend apprenticeship training days. You should expect to travel 1‑2 days/week.

By applying, you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

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