IT Specialist

Vanderlande; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology provider is seeking an IT Specialist to manage and support the WINTEL Infrastructure estate at London - Heathrow (T5 site). Responsibilities include maintaining systems, supporting baggage information displays, and ensuring efficient incident management. A strong background in desktop operating systems and analytical skills is essential. This permanent position offers opportunities for career progression and benefits such as private medical cover and a pension scheme.

Benefits

28 days annual leave

Private Medical Cover

Wellbeing membership

Cycle to work scheme

Pension with Aviva

Access to Achievers recognition platform

Qualifications

• Experience in ICT skills including desktop operating systems.
• Ability to work under pressure to strict timelines.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage WINTEL Infrastructure estate.
• Support baggage information displays and coding stations.
• Monitor ticketing queues and respond to incidents.

Skills

Windows XP/7/10/11 desktop OS

MS Office

Linux/Unix

Backup/Restore imaging technologies

PowerShell/Python scripting

Network/Wireless/Routing

Analytical Skills

Job description

Overview

Job Title: IT Specialist

Reports to: Duty Manager

Location: London - Heathrow (T5 site)

Contract Type: Permanent

Role Responsibilities

This role would suit someone who will exercise caution whilst at the same time adhere to rules and procedures. Maintaining quality and the ability to work in a friendly manner to high standard operating procedures that are important aspects of this job. The role is technically orientated and involves a variety of activities which require attention to detail and the ability to communicate with others. If you are self-disciplined, logical, accurate, compliant, factual, conventional, flexible, active and have the ability to persuade and advise others in areas of your knowledge and expertise then this role would suit you.

• Manage the WINTEL Infrastructure estate.
• Support of Baggage Information Displays (BIDS)
• Support of Manual Coding stations, Problem Bag stations, Vibes and Scada clients
• Monitor ticketing queue and responds to service requests or incidents. Resolve/escalate infrastructure related incidents in a timely manner minimizing potential disruptions
• Performs routine maintenance tasks for infrastructure systems as required
• Maintain a good working knowledge of current infrastructure and future trends
• Monitor systems and identify performance issues proactively
• Support, design, implement and test of disaster recovery routines & procedures
• Follows defined procedures to monitor systems resolve problems or escalate.
• Develop and maintain new and existing procedures
• Ensure all requests are dealt with efficiently, and correctly in order to carry out daily task and duties plus housekeeping

Role Qualification and Skills

• Windows XP/7/10/11 desktop OS
• A sound grasp of ICT skills including use of MS Office
• Linux/Unix (Experience or understanding)
• Backup/Restore imaging technologies (Awareness and understanding)
• PowerShell/Python or any scripting experience.
• Network/Wireless/Routing (Understanding and awareness)
• Ability to work as single skillset knowledge source
• Ability to work under pressure to strict time scales
• Good Analytical Skills
• Understand incident management and ticket assignment, working within published SLAs and OLAs

What we offer

• 28 days annual leave (excluding public holidays)
• Private Medical Cover
• Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognize your coworkers where points are awarded that can be exchanged for a range of goods and discounts

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.