IT SPEC(CUSTSPT)

U.S. Army; Tees Valley; On-site; GBP 52,000 - 75,000; Full time

Job summary

A federal agency is seeking an IT Specialist for customer support and technical assistance, responsible for cybersecurity and project management. Key duties include coordinating IT activities, monitoring compliance with security policies, and performing trend analysis for customer training needs. Candidates should be prepared for background investigations, on-call duties, and occasional travel. This position supports the Cyberspace Workforce qualifications and is essential for the agency's operations.

Qualifications

• Background investigation suitability required.
• Must be on call and perform emergency overtime.
• Occasional TDY travel up to 5%.

Responsibilities

• Coordinate schedules for IT support activities.
• Plan and schedule the installation of hardware and software.
• Monitor systems for compliance with security policies.
• Conduct trend analysis for customer training needs.

Job description

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for STEM Positions, Cyber Security & Related Positions to recruit and appoint qualified candidates to positions in the competitive service.

About the Position

You will serves as a IT Specialist within the Army Review Boards Agency with duties relating to customer support, technical support, cybersecurity, IT project management, and acquisition support. Position is located in Arlington, Virginia.

Duties

• Coordinate schedules for IT support activities.
• Plan and schedule the installation of new or modified hardware, operating systems, applications, system fixes, updates, and enhancements.
• Monitor computer systems and servers for compliance with applicable laws, directives, regulations, security policies, and National Institute of Standards and Technology (NIST) Special Publications.
• Conduct trend analysis to identify areas where additional customer training and assistance are needed and initiate appropriate action.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent may also be required to be on call and may be required to perform emergency overtime.
• This position may require occasional temporary duty (TDY) travel up to 5% of this position's time.
• This position is a Cyberspace Workforce position. The incumbent is required to obtain and maintain qualification in accordance with DoDM 8140.03, “Cyberspace Workforce Qualification and Management Program”, and all applicable Component policies.