IT Service Manager

Babcock International; Penton Mewsey; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading service provider in the UK is seeking an IT Service Manager to act as the vital link between customers and IT, ensuring seamless delivery of existing services and supporting new solutions. This full-time role offers a hybrid working environment with 2/3 days onsite. Responsibilities include managing customer relationships, supporting transitions, and collaborating with teams on proposals. Candidates should have experience in operational IT management and a strong understanding of business operations, alongside relevant certifications.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Flexible working options

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.

Responsibilities

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.

Skills

Operational IT management

Business operations understanding

Report writing and presentation

IT budget management

Commercial negotiation

Education

PRINCE2 or equivalent Project Management qualification

ITIL Foundation or Practitioner certification

Job description

IT Service Manager

As an IT Service Manager, you'll act as the vital link between our customers and Babcock IT, ensuring seamless delivery of existing services and supporting the transition of new solutions. Day‑to‑day, you'll shape how technology empowers operations across all Babcock sectors, making a real difference to national security and your own career growth.

This role is full time (37.5 hours per week) and provides hybrid working arrangements with 2/3 days onsite and 2/3 days working from home.

Responsibilities

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working, supporting business change initiatives.
• Ensure compliance with sector‑wide standards and manage exceptions through risk processes.

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations (beneficial).
• PRINCE2 or equivalent Project Management qualification (desirable).
• ITIL Foundation or Practitioner certification (desirable).

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Location

Andover, Hampshire.

Additional Information

Many of the positions within our company are subject to national security clearance and trade control restrictions. This may affect your eligibility based on place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (www.gov.uk).

Benefits / What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10‑days special paid leave
• Holiday Trading – buy or sell up to one working week of annual leave
• 'Be Kind Day' – one paid day each year for volunteering
• Flexible working options
• A dynamic working environment