IT Service Desk Technician Second Line

Colchester Institute; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local educational institution in Colchester is seeking an IT Service Desk Technician for a permanent full-time position. The role involves being the first responder to incidents and service requests, ensuring resolution by priority order. Applicants should have experience in customer service and familiarity with Microsoft Office and Office 365. Benefits include generous holiday, a pension scheme, and employee benefits discounts.

Benefits

Generous holiday (28 days per year)

Local Government Pension Scheme

Extensive Employee Benefits Scheme

Qualifications

• Previous customer service experience in a customer facing role.
• Utilising email, telephone, and face-to-face communications.
• Experience with Microsoft Office and Office 365.

Responsibilities

• First responder for incidents and service requests logged with the Service Desk.
• Ensure incidents are resolved by priority order.
• Escalate to ILT Teams or 3rd parties where required.

Skills

Customer service experience

Microsoft Office

Office 365

Android

Apple IOS

Job description

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IT Service Desk Technician Second Line, Colchester

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Client:

Colchester Institute

Location:

Colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

baca245216de

Job Views:

6

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

IT Service Desk Technician Second Line

Colchester

Permanent – Full Time – 37 hours per week, 52 weeks per year

About the role

You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order. Escalating where required to ILT Teams or 3rd parties where required.

About you

You will have previous customer service in a customer facing role, utilising email, telephone and face to face communications. You will also have previous experience of Microsoft Office, Office 365, Android, Apple IOS.

Closing date: 24 January 2024

Our Benefits include:

• Generous holiday (28 days per year, plus efficiency closure over Christmas and New Year and all Bank Holidays)
• Local Government Pension Scheme (c.20% employer contribution)
• Extensive Employee Benefits Scheme including discounts at high street and online retailers

To apply please complete our Application form on our website.

Please contact Human Resources on [emailprotected] or call 01206 583360 if you have any queries or would like further information.

Additional Information
Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service. Please visit our websitewww.colchester.ac.ukto obtain further details about the College.