IT Service Desk Technician

Adria Solutions; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT services provider in the UK is seeking an IT Service Desk Technician to support IT operations primarily within the UK. The ideal candidate will possess excellent communication skills, experience in desktop support, and strong knowledge of IT security and ITIL practices. Responsibilities include monitoring systems, overseeing installations, and providing team training. This role offers competitive benefits including holiday entitlement and subsidized meals.

Benefits

21 days Holiday, increasing each year up to 25 days

Free Breakfasts

Subsidised lunches

Pension

Responsibilities

• Regularly evaluate IT systems to meet business demands.
• Research hardware/software technologies for improvements.
• Oversee new system installations and customization.
• Monitor system performance for security and efficiency.
• Anticipate potential issues and find solutions.
• Engineer and implement security measures.
• Upskill team members on network security best practices.

Skills

Excellent interpersonal and communication skills

Desktop Support – Win 10 & OSX

Device management and monitoring

ITIL – Focus on Service design / transition and operation

IT security – client and server anti-virus

Office 365 Management and Administration

Azure Active Directory – Setup / Deployment / Management

Job description

IT Service Desk Technician – Cheshire - £32k

On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day running of the IT estate, supporting team members and sites primarily in the UK but also across the globe.

The IT Service Desk Technician will be responsible for :

• Regularly evaluating our IT systems to ensure they meet the necessary business demands.
• Researching hardware and software technologies to decide if they offer improvements
• Oversee new system installation and setup and customise them for business needs.
• Monitoring system performance to ensure everything runs correctly and securely.
• Anticipating potential issues and identifying solutions
• Engineer, implement and monitor security measures for the protection of computer systems, networks and information.
• Upskilling team members about network security and best practices for computer usage.

The IT Service Desk Technician will have the following :

• Excellent interpersonal and communication skills, along with a proven track record of your ability to lead, motivate, inspire and organise a team
• Desktop Support – Win 10 & OSX
• Device management and monitoring
• ITIL – Focus on Service design / transition and operation
• IT security – client and server anti-virus, email anti-phishing and anti-spoofing, multi-factor authentication, firewall, web filtering.
• Office 365 Management and Administration – Experience of the full suite of apps including OneDrive, Yammer & Teams etc.
• Azure Active Directory – Setup / Deployment / Management

Benefits

• 21 days Holiday, increasing each year up to 25 days
• Free Breakfasts
• Subsidised lunches
• Pension