IT Service Desk Team Lead: Drive Support Excellence

K3 Capital Group Ltd; Bolton le Sands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic IT services company in Bolton le Sands seeks an experienced IT Service Desk Team Leader. This role involves managing, mentoring a high-performing team, and ensuring exceptional IT support. Responsibilities include leading the team, handling escalations, and improving processes to optimize service delivery. Ideal candidates should possess strong leadership skills, excellent communication, and a proactive approach in IT support. If you're passionate about team development and exceptional customer service, we want to hear from you.

Qualifications

• Proven experience in IT support, ideally managing a team.
• Ability to troubleshoot hardware/software problems.
• Experience implementing SLAs and process improvements.

Responsibilities

• Lead, support, and develop the Service Desk team.
• Monitor performance and provide feedback for improvement.
• Manage ticket escalations and ensure timely resolutions.
• Deliver hands-on support and troubleshoot issues.
• Build strong relationships with stakeholders.

Skills

Excellent communication and interpersonal skills

Strong organisational ability

Proactive approach

Leadership skills

Job description

A dynamic IT services company in Bolton le Sands seeks an experienced IT Service Desk Team Leader. This role involves managing, mentoring a high-performing team, and ensuring exceptional IT support. Responsibilities include leading the team, handling escalations, and improving processes to optimize service delivery. Ideal candidates should possess strong leadership skills, excellent communication, and a proactive approach in IT support. If you're passionate about team development and exceptional customer service, we want to hear from you.