IT Service Delivery Manager

Get Staffed Online Recruitment Limited; Southampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing managed IT support company in Eastleigh is seeking an experienced IT Service Delivery Manager to oversee high-quality service delivery to clients. The ideal candidate will ensure operational excellence, manage the IT service delivery team, and collaborate with technical teams. Offering a salary range of £30k - £40k, this full-time role includes hybrid working and various educational opportunities.

Benefits

Vendor accredited training courses

Access to company vehicle

23 days holiday plus birthday off

Qualifications

• Proven experience in IT service delivery or operations management.
• Excellent communication and stakeholder management skills.
• Ability to lead cross-functional teams and manage competing priorities.

Responsibilities

• Lead and manage the IT service delivery team to meet SLAs and KPIs.
• Oversee incident, problem, and change management processes.
• Act as the primary point of contact for client escalations.

Skills

IT service delivery experience

Technical support knowledge (1st or 2nd line)

Stakeholder management

Experience with PSA ticketing systems

Cybersecurity knowledge

Tools

PSA ticketing systems (Halo)

Job description

Overview

Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.

Role Type: Full time; Monday - Friday (Hybrid/Office Based)

Salary Range: £30k - £40k per annum (depending on experience)

Office Location: Eastleigh, Hampshire.

Role Overview

Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions.

Key Responsibilities

• Lead and manage the IT service delivery team to meet SLAs and KPIs.
• Oversee incident, problem, and change management processes.
• Act as the primary point of contact for client escalations and service reviews.
• Collaborate with technical teams to ensure seamless service transitions and implementations.
• Monitor performance metrics and drive service improvement initiatives.
• Maintain documentation and compliance with ITIL best practices.
• Manage vendor relationships and third-party service providers.
• Support business continuity and disaster recovery planning.

Required Skills & Experience

• Proven experience in IT service delivery or operations management.
• Strong understanding of technical support on a 1st or 2nd line knowledge base.
• Excellent communication and stakeholder management skills.
• Experience with PSA ticketing systems (Halo).
• Ability to lead cross-functional teams and manage competing priorities.
• Familiarity with cybersecurity and patch management practices is a requirement.

What They Offer

• Training: Vendor accredited training courses
• Role Type: Full time; Monday - Friday (Hybrid/Office Based)
• Salary Range: £30K - £40K per annum (depending on experience)
• Office Location: Eastleigh, Hampshire.
• Access to and use of company vehicle
• Holiday: 23 days holiday per annum plus additional holiday for birthday

If this sounds like your ideal next role, then apply today with your CV.