IT Service Analyst - Hybrid (3 days on-site)

Müller UK & Ireland; Market Drayton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading dairy company is seeking a Service Analyst in Market Drayton. This role requires managing IT services and fostering business relations. Responsibilities include overseeing configuration management and incident resolution. Candidates should have a technical degree, experience in ITIL environments, and possess strong analytical skills. The position offers competitive salary, generous bonuses, and benefits like medical insurance and holiday entitlements. Work is hybrid, requiring 3 days onsite per week, while fostering a collaborative work culture.

Benefits

Competitive salary

Generous annual bonus

Private Medical Insurance

25 days holiday plus bank holidays

Pension scheme with employer contribution

Qualifications

• Basic understanding of IT infrastructure and application management.
• At least 2 years' experience in a change/request ITIL environment.
• Proficient in ITIL & Service Management Processes.

Responsibilities

• Manage the configuration management life cycle.
• Ensure effective management of high priority tickets.
• Coordinate teams for quick resolution of incidents.

Skills

Technical knowledge

Analytical skills

Service management experience

Troubleshooting skills

Understanding of ITIL

Education

Technical college degree

Tools

SAP

ITSM tools

Job description

A leading dairy company is seeking a Service Analyst in Market Drayton. This role requires managing IT services and fostering business relations. Responsibilities include overseeing configuration management and incident resolution. Candidates should have a technical degree, experience in ITIL environments, and possess strong analytical skills. The position offers competitive salary, generous bonuses, and benefits like medical insurance and holiday entitlements. Work is hybrid, requiring 3 days onsite per week, while fostering a collaborative work culture.