IT Project Manager

The Bridge IT Recruitment; England; Hybrid; GBP 65,000; Full time

Job summary

A consultancy firm in Warwickshire is looking for an IT Project Manager to oversee digital product implementations and drive customer success. This hybrid role requires strong leadership in managing projects, collaborating across teams, and enhancing customer value through effective communication. The position offers a competitive salary, flexible working options, and career development in a dynamic environment. Ideal candidates will have proven experience in project management and change initiatives, with a proactive approach to improving business processes.

Benefits

Collaborative team culture

Ongoing career development

Flexible working arrangements

Competitive salary and benefits package

Qualifications

• Strong project and delivery management capability with a clear focus on outcomes.
• Proven experience leading change initiatives and embedding new systems and ways of working.
• Customer-facing experience, building trust and managing expectations.

Responsibilities

• Own end-to-end customer implementations, maintaining delivery plans.
• Lead practical change and adoption activities, including training.
• Act as the primary delivery contact for customers, managing expectations.

Skills

Project and delivery management

Leading change initiatives

Working with digital products

Proactive and collaborative

Customer-facing experience

Effective communication

Resilience in fast-paced environments

Agile hands-on delivery

Job description

• Job Title: IT Project Manager
• Location: Warwickshire (hybrid working - 2-3 days per week in the office so people who are commutable within Warwickshire are preferred)
• Salary: To circa £65,000 + benefits

An established and fast-growing consultancy and digital product specialist is seeking a Product Implementation Manager / Project Manager to join its expanding team. This is a newly created role, offering the opportunity to join the business at an exciting stage of growth and play a key role in delivering high-impact digital solutions to customers.

This position provides an excellent platform for professional development within a dynamic, delivery-focused environment.

The Role

You will support the continued growth of the business by working directly with customers and internal Digital Product teams to deliver successful product implementations. The role involves understanding customer processes and systems, mapping how digital products integrate into existing practices, and ensuring solutions deliver tangible performance improvements and value.

You will lead end-to-end delivery, develop deep product knowledge from day one, deliver user training, and provide post-implementation support. Strong customer communication, proactive risk management, and a focus on outcomes are central to this role.

Key Responsibilities

• Delivery Leadership: Own end-to-end customer implementations, maintaining delivery plans that balance speed, quality, and risk while driving measurable customer outcomes.
• Change & Adoption: Lead practical change and adoption activities, including training, enablement, and post-go-live support to ensure early and sustained value.
• Product Implementation & UAT: Work closely with Product and Engineering teams to translate customer needs into clear requirements, manage UAT, and support successful deployments aligned with the product roadmap.
• Customer Partnership: Act as the primary delivery contact for customers, managing expectations, identifying risks early, and ensuring smooth onboarding through to live operation.
• Cross-functional Collaboration: Coordinate across product, engineering, QA, architecture, and support teams to unblock delivery and ensure effective handovers.
• Problem Solving & Continuous Improvement: Contribute implementation insights to product development and continuously improve delivery approaches, tools, and processes.
• Reporting: Provide clear, outcome-focused updates on progress, risks, and performance for both customers and internal stakeholders.

Skills & Experience

• Strong project and delivery management capability with a clear focus on outcomes.
• Proven experience leading change initiatives and embedding new systems and ways of working.
• Confidence working with digital products to improve business processes.
• Highly proactive and collaborative, with the ability to manage multiple stakeholders.
• Customer-facing experience, building trust and managing expectations.
• Clear and effective communicator across technical and non-technical audiences.
• Calm, resilient, and able to maintain momentum in fast-paced environments.
• Comfortable working in agile, hands‑on delivery settings.

Desirable Experience

• Delivering product‑led implementations from onboarding through adoption.
• Working closely with product and engineering teams during release cycles.
• Measuring and demonstrating value realised by customers.
• Experience in scale‑up or fast‑growth product environments.

What s On Offer

• The opportunity to work on impactful digital products
• A collaborative and supportive team culture.
• Ongoing career development and training opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.

If this sounds like you, please hit the apply button. We anticipate a lot of interest in this position so please bear with us regarding responses.