IT PMO Change Manager

WebBeds; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

WebBeds, a leading provider of accommodation distribution services, seeks a Change Manager for its IT Project Management Office. This role emphasizes guiding teams through organizational changes and ensuring the smooth adoption of new processes and systems in a dynamic, technology-driven environment.

Benefits

Dynamic work environment

Global team collaboration

Opportunities for growth and impact

Inclusive corporate culture

Qualifications

• Experience in large-scale transformation programs and technology adoption.
• Strong communication skills to explain change across diverse groups.
• Understanding of Agile, Waterfall, or hybrid IT environments.

Responsibilities

• Lead change management activities with a focus on people impact.
• Develop and implement stakeholder communication strategies.
• Monitor change effectiveness and support stakeholders through transitions.

Skills

Change Management

Communication

Stakeholder Engagement

User Experience Design

Process Simplification

Education

Bachelor's degree or higher education

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This role can also be based out of Spain (Palma de Mallorca, Madrid, Barcelona) or Romania (Iasi)

Who are WebBeds?

WebBeds is the world's fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) - an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

In this role you will :

We're looking for a Change Manager to join our IT Project Management Office. This role is focused on guiding people through change-whether it's new systems, processes, or ways of working-ensuring smooth adoption and minimizing disruption. You'll work alongside Project Managers but step away from the day-to-day task management to focus on the bigger picture: people, process change, and communication.

You'll contribute to value-driven change by applying structured change management techniques, promoting user-centric design, and supporting the implementation of modern, automated processes. This role complements our PMO function by focusing on the people side of change-helping individuals and teams adapt and thrive through engagement, communication, and process enablement.

Key responsibilities

• Lead change management activities across IT initiatives with a strong focus on people impact and adoption.
• Serve as the IT Change Enablement and Delivery Lead for key strategic company projects.
• Collaborate with PMs to support successful delivery while ensuring process and people changes are clearly communicated, understood, and embedded.
• Develop and implement communication and engagement strategies tailored to each project's stakeholders and change journey.
• Assess change readiness, identify resistance, and work with business leads to support smoother transitions.
• Define and document process changes, with a focus on simplification, user experience design, and regulatory or compliance alignment, working closely with functional teams and business units.
• Monitor and measure change effectiveness and adoption, reporting feedback and recommending adjustments.
• Act as a central point of communication for change, ensuring messaging is clear, consistent, and aligned across impacted teams.
• Support stakeholders through transition periods by providing guidance, structure, and practical tools to navigate change.
• Promote a culture of innovation, data-informed decision-making, and continuous improvement across the IT function.

The skills we would love to see in your suitcase!

• Bachelor's degree or higher education required.
• Experience working in large-scale transformation programs, involving technology adoption and cross-functional delivery.
• Experience in change management or similar roles in a tech-driven organization.
• A strong communicator with the ability to simplify and explain change across diverse stakeholder groups.
• Understanding of IT delivery environments-Agile, Waterfall, or hybrid-and how to enable change effectively within them.
• Comfortable working across multiple teams, engaging both technical and non-technical global stakeholders.
• Ability to balance strategic oversight with day-to-day support across multiple projects.
• Background or interest in communications, people development, or organizational psychology.
• Formal change management training or certification (e.g. PROSCI, ADKAR) are a plus.
• Exposure to or understanding of areas such as product development, project and portfolio management, IT service management, innovation processes, data driven practices, compliance, and innovation frameworks.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at www.webbeds.com - #LI-Hybrid