IT Operations Manager

WJEC CBAC Ltd; Wales; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

An educational organization in the UK is seeking an experienced IT Operations Manager to lead a team in managing critical IT system activities. You will support digital service modernization, enhancing efficiency and quality. The ideal candidate has strong leadership skills and experience in application support or IT systems management. This full-time position offers a hybrid working model, requiring regular attendance at the Cardiff office.

Qualifications

• Experience in application support and IT systems management.
• Knowledge of digital service delivery and automation processes.
• Ability to apply business analysis techniques for digital systems.

Responsibilities

• Lead a team in managing data activities for qualifications and exams.
• Support the organisation’s digital ambitions and service modernization.
• Act as a point of contact for new requirements in qualifications.

Skills

IT systems management

Leadership

Communication

Customer-focused mindset

Job description

Overview

IT Operations Manager

Salary: £45,264 - £49,143 per annum (Grade 10). Contract type: Full-time (36.5 hours per week), Permanent.

Responsibilities

• Lead a small team responsible for business-critical activities associated with the administration, validation and processing of data across IT systems that underpin qualifications and exams delivery at WJEC, including time-sensitive activities related to issuing GCE and GCSE results to students.
• Support the organisation’s digital ambitions by contributing to the modernisation of digital service delivery, alignment with industry best practice, and increasing automation to improve quality and efficiency.
• Act as a key point of contact to scope and implement new requirements in support of changes to the qualifications and assessment portfolio.

The person

• Knowledgeable IT professional, ideally with a background in application support, IT systems management and administration.
• Customer-focused mindset with excellent leadership and communication skills.
• Experience in a frontline operational IT environment and some experience applying business analysis techniques to identify and shape new requirements for digital systems and services.

Benefits

We operate a hybrid working model, allowing time between WJEC offices and home working subject to business needs. Applications are invited from across the UK, but regular attendance at Cardiff offices is required (1–2 days per week on average).

Additional information

If you would like to know more about the position or working for WJEC, please contact our HR team. Please visit our website to download a copy of the job description and application form.

Closing date: 08:00, Monday 20 October 2025
Interviews are anticipated to be held in person, on Friday 7 November 2025