IT Operations Manager

Planet Recruitment; Norwich; On-site; GBP 55,000 - 60,000; Full time

Job summary

A growing legal client in Northamptonshire seeks an IT Operations Manager to oversee the day-to-day management of IT infrastructure. Responsibilities include leading a team, ensuring systems' reliability, and managing IT projects. Candidates should have strong skills in Microsoft 365 and IT operations. This role provides an opportunity for growth into a more senior position with added responsibility. Interested applicants are encouraged to apply ASAP.

Qualifications

• Strong communication skills essential for team management and customer satisfaction.
• Proven experience in managing IT operations and supporting teams.
• Ability to oversee IT projects and ensure deadlines are met.

Responsibilities

• Support IT Director with implementation of IT and Innovation Strategies.
• Manage IT operations team, ensuring high service standards.
• Oversee backup and system security operations.
• Provide support through help desk and manage IT vendors.

Skills

Microsoft 365 Platform

Network and server operating systems

Windows Operating Systems

SQL Server and Active Directory

PowerShell scripting

IT infrastructure planning

Server virtualisation

Project management principles

Job description

Role

IT Operations Manager

Location

Northernamptonshire, with travel

Salary

£55,000 - £60,000

Profile

Our growing legal client based in Northamptonshire is looking to add an IT Operations Manager to their IT team. The IT Operations Manager is responsible for overseeing the day‑to‑day operations of the firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will be responsible for managing the daily operations of the IT team, troubleshooting complex issues, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Support the IT Director with the implementation of the firm's IT and AI & Innovation Strategies
• Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects.
• Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards.
• Manage, maintain and optimise the firm's on‑premises and cloud‑based infrastructure.
• Oversee backup and system security operations in accordance with the firm's policies.
• Manage information technology projects ensuring project deadlines are adhered to.
• Provide hands‑on support and participate in the out‑of‑hours support rota as required.
• Provide support and guidance to stakeholders via help desk.
• Assist the IT Director with the management of IT vendors, contracts, and software licences.
• Develop IT best practice guides and procedures.

Technical Skills

• Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
• Strong technical knowledge of network and server operating systems
• Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting
• Proven experience in IT infrastructure planning, development, and operations
• Proven experience in server virtualisation and cloud‑based infrastructure
• Strong understanding of project management principles and practices

This is a great opportunity for a candidate to move into a more senior position and shoulder more responsibility. If this position is of interest, please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.