IT Operations Lead

Liberis; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A growing FinTech company in Greater London is seeking an IT Operations Lead to manage a team of IT support technicians and enhance operational excellence across global offices. This role will require expertise in Microsoft 365 administration and network management, with an emphasis on driving automation and process improvements. The ideal candidate has proven experience in the IT sector and a passion for mentoring. The company promotes a hybrid working culture, aiming for collaboration and flexibility.

Qualifications

• Proven experience as a senior IT professional with strong operational expertise.
• Experience of managing and leading a small IT support team.
• Solid knowledge of network management, preferably with Ubiquiti systems.

Responsibilities

• Ensure operational excellence across global offices.
• Manage IT support technicians and onboarding processes.
• Identify opportunities for automation and process improvements.

Skills

Microsoft 365 administration

Network management

Stakeholder management

Scripting in PowerShell or Python

Tools

FreshService

Slack

Notion

Gong

Zendesk

Job description

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners.

Before all else Liberis is a technology company connecting finance with small businesses.

Up to now we have funded almost 50000 small businesses with over $3bn - but we believe there is much more to be done.

Some key info for you :

We were founded in the UK in 2007

We are a diverse team made up of over 260 talented people from more than 27 nationalities!

We have 6 offices spread across the globe: London, Nottingham, Mumbai, Atlanta, Munich & Stockholm.

We have just been named as one of FinTechs Finest 50 by Welcome to the Jungle.

We have provided over $3bn of funding to small businesses so far!

The role

Joining our IT team as the IT Operations Lead you will play a crucial role in ensuring operational excellence across our global offices. You will manage a small team of IT support technicians and take ownership of onboarding moves and off boarding processes as well as maintaining accurate IT inventory and stock levels. Your expertise in Microsoft 365 network management (particularly with Ubiquiti) and basic scripting will be key to supporting and improving our IT infrastructure.

As the IT Operations Lead you will collaborate closely with other teams to identify opportunities for automation and process improvements driving efficiency and enhancing the overall IT experience at Liberis. You will also have the chance to mentor and develop junior team members helping to build a strong responsive IT function that supports our scaling multi-product FinTech business. This role offers the autonomy to make meaningful changes and contribute to the ongoing growth and success of Liberis.

The interview process

• Screening call with Chess (Internal Recruiter)
• Video interview with the Hiring Manager
• Face-to-face interview task with the team

What We Think Youll Need

• Proven experience as a senior IT professional with strong operational expertise.
• Demonstrable experience managing and leading a small IT support team.
• Expertise in Microsoft 365 administration including Entra Intune Exchange and SharePoint.
• Experience of administering SaaS platforms including FreshService Slack Notion Gong & Zendesk.
• Solid knowledge of network management preferably with Ubiquiti systems.
• Strong stakeholder management skills to build effective relationships across teams.
• Experience managing IT inventory and ensuring operational excellence in onboarding moves and offboarding processes.
• Ability to identify opportunities for automation and process improvements.
• Scripting ability in PowerShell or Python to troubleshoot and maintain automation scripts would be beneficial but isnt essential!

Next steps: If this opportunity feels like the right fit for your next career move we'd love to hear from you!

Even if you dont meet every requirement dont hesitate to apply or reach out to Chess (Internal Recruiter) on

Our hybrid approach

Working together in person helps us move faster collaborate better and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week but ideally 4 days. At Liberis we embrace flexibility as a core part of our culture while also valuing the importance of the time our teams spend together in the office.

Employment Type : Full Time

Experience : years

Vacancy : 1