IT Operations Apprentice — Hands-On Tech & Security

QA; Hereford; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A reputable training provider in Hereford is seeking an IT apprentice to support service delivery and systems administration. The role involves hands-on training in IT systems, technical support, and collaboration with the Tech Ops team. Ideal candidates will have a keen interest in IT and the ability to work under supervision. This hybrid position offers a supportive environment and significant opportunities for career advancement.

Benefits

20 vacation days plus bank holidays

Personal accident insurance

Employee Assistance Program

3% company pension contribution

Free access to Risk Intelligence Dashboard

Security training programs

Qualifications

• Must be eligible to work in the United Kingdom.
• Must complete a background investigation.
• Some prior exposure to IT systems would be beneficial.

Responsibilities

• Provide Tier 1 and supervised Tier 2 IT support.
• Assist with employee onboarding and offboarding.
• Support the setup and installation of IT equipment.

Skills

Interest in IT operations

Basic understanding of computer systems

Enthusiasm for technology

Strong attention to detail

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Tools

macOS

Windows

Google Workspace

Job description

A reputable training provider in Hereford is seeking an IT apprentice to support service delivery and systems administration. The role involves hands-on training in IT systems, technical support, and collaboration with the Tech Ops team. Ideal candidates will have a keen interest in IT and the ability to work under supervision. This hybrid position offers a supportive environment and significant opportunities for career advancement.