IT Officer

Planet Recruitment; Oxford; On-site; GBP 32,000 - 38,000; Full time

Job summary

A local recruitment agency is seeking an IT Officer to join a collaborative team in Central Oxford. The role covers a diverse range of responsibilities, from handling first-line queries to advanced troubleshooting. Ideal candidates will possess strong customer service skills and practical knowledge of Windows desktop systems. Opportunities for learning through new technologies and project involvement are available. The package includes a competitive salary ranging from £32,000 to £38,000 and various benefits including a pension scheme.

Benefits

Excellent Pension scheme (18%)

Free access to 44 colleges in Oxford

Free lunch provided

Free access to on-site gym

Learning & development

Qualifications

• Excellent face-to-face customer service skills.
• Extensive practical knowledge of Windows desktop operating systems.
• Proven problem-solving and troubleshooting ability.
• Working knowledge of mobile operating systems.

Responsibilities

• Contribute to a collaborative team in a variety of support roles.
• Handle first-line queries and advanced troubleshooting.
• Gain exposure to new technologies and involvement in project work.

Skills

Excellent face-to-face customer service skills

Problem-solving and troubleshooting ability

Knowledge of Windows desktop operating systems

Basic understanding of networking concepts

Job description

POST TITLE

IT Officer

LOCATION

Central Oxford

SALARY

£32,000 – £38,000

COMPANY BENEFITS

• Excellent Pension scheme (18%)
• Free access to 44 colleges in Oxford including Botanic Gardens
• Free lunch provided (when kitchen is open)
• Free access to on‑site gym
• Learning & development

Job Role

You’ll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first‑line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem‑solving at all levels. While support is the core function, you’ll also have opportunities to learn and grow through exposure to new technologies and involvement in project work.

EXPERIENCE

• Excellent face‑to‑face customer service skills
• Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11)
• Proven problem‑solving and troubleshooting abilitySolid understanding of workstation hardware
• Working knowledge of mobile operating systems (Android and iOS)
• Basic understanding of networking concepts and equipment
• Ability to produce clear and accurate documentation
• Basic knowledge of Active Directory Domain Services (AD‑DS) principles (e.g. user authentication, group policies, organisational units)

DESIRABLE

• Hands‑on experience administering Active Directory Domain Services (AD‑DS) in a production environment
• Familiarity with audio‑visual equipment
• Familiarity with macOS
• Awareness of IT security concepts
• Familiarity with virtualisation technologies
• Familiarity with print management solutions
• Understanding of software and hardware asset management principles
• Basic knowledge of SharePoint Online

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

Candidate Privacy and Application Process

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.