IT Manager

Talent Smart; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury cruise liner company is seeking an IT Manager who will oversee IT service delivery and stakeholder engagement while working in a prestigious multicultural environment. This dynamic role involves a three-month rotational overseas assignment, managing IT operations to enhance IT performance for guests and crew. Candidates should have over 5 years of experience in IT service management and an ITIL certification. Additionally, all living expenses will be covered while working abroad.

Benefits

Tax-free living expenses covered

Opportunity to travel worldwide

Work in a prestigious environment

Qualifications

• 5+ years of experience in IT service management or technology leadership roles.
• Experience managing IT support teams and service contracts.
• Ability to communicate technical concepts to non-technical audiences.

Responsibilities

• Oversee IT service operations on a luxury cruise liner.
• Engage with senior leadership and external vendors.
• Develop IT service strategies for operational efficiency.

Skills

IT service management

Stakeholder management

Leadership

Problem-solving

Communication

Education

ITIL Certification

Marine Training (STCW)

Tools

Enterprise IT infrastructure

Job description

IT Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work)

TAX-FREE Living Expenses Covered When Working Away

Join a world-class luxury cruise liner as an IT Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.

Why Join?

All living expenses covered while working overseas

Opportunity to travel the world while advancing your IT leadership career

Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner

Key Responsibilities:

• Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
• Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
• IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
• Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
• Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
• Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
• Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction.

Qualifications & Requirements:

• 5+ years of experience in IT service management, IT operations, or technology leadership roles
• ITIL Certification required (experience implementing ITIL best practices preferred)
• Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
• Proven experience managing IT support teams, vendors, and service contracts
• Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
• Hospitality, cruise, or travel industry experience preferred
• Marine Training (STCW) or willingness to complete it before starting work
• Ability to travel and work overseas on a three-month rotational basis

Work Environment:

• Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
• Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
• Adapt to varying time zones and operational needs while maintaining high service standards.

If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world!