IT Helpdesk Technician

mydentist; Kearsley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading dental network in the UK is seeking an IT Helpdesk Technician to join their dynamic team. This full-time role requires resolving IT issues, supporting staff, and ensuring high customer satisfaction. The position offers competitive salary, health benefits, and opportunities for professional development in a supportive environment.

Benefits

Competitive salary

Holidays rising to 27 days

Annual bonus scheme

Health and wellbeing benefits

Discounts at major retailers

Qualifications

• Experience of working in an IT Helpdesk environment.
• Strong communication and customer service skills.
• Ability to work in a high-pressure environment, answering approximately 60 calls per day.

Responsibilities

• Log all calls accurately and promptly.
• Identify and resolve hardware/software related problems.
• Provide 1st line fixes and escalate issues as required.

Skills

Communication skills

Customer service

IT Helpdesk experience

Understanding of ITIL principles

Tools

Microsoft Office

Windows Vista

Windows 7

Windows 8

Job description

Overview

Your future, as a IT Helpdesk Technician at mydentist. You’ll be joining our IT Team within our office called Support Centre, which is in Greater Manchester (M26 1GG). The role is permanent and full time. Hybrid working arrangements. Supportive and experienced team. You will benefit from free onsite parking and Kearsley train station is just a short walk away. With an onsite mini market shop and casual seating space inside and outside (for the sunnier days).

Your future, with us

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

Your future, your benefits

• Competitive salary
• Holidays rising to 27 days per year with service (plus bank holidays)
• Annual Support Centre bonus scheme
• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
• Access to discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As an IT Helpdesk Technician, you’ll be:

• Ensure that all calls are logged accurately and promptly in line with call logging procedures.
• Identifying and resolving hardware/software related problems for example SMS, imail, password resets and basic IT equipment.
• Provide 1st line fixes
• Escalate issues as required in line with the escalation process.
• Work collaboratively with other areas of the IT department and champion ‘right first time’ service to maintain a 95% SLA on all IT issues.
• Educate/reinforce IDH IT policies and procedures to end users.
• Ability to work in a fast paced, high pressure environment, answering approximately 60 calls per day.
• Build and configure IT hardware e.g. laptops, desktops and mobile devices.

Person Specification

• Experience of IT Helpdesk Environment
• Experience of Windows Vista, 7 and 8
• Experience of Microsoft Office products; word, excel, and outlook
• Strong Communication and Customer Service skills
• Understanding of ITIL principles

Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

Click to apply now!