IT Helpdesk Manager — Lead Service Delivery

Ecs Resource Group; Leicester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology service provider in Leicester is seeking an experienced IT Helpdesk Manager to lead the IT support team. The ideal candidate will oversee daily helpdesk operations, ensuring high support levels and driving continuous improvement. Strong leadership and deep IT systems knowledge are essential. The position offers a salary range of £40k to £50k, making it an attractive opportunity for qualified individuals looking to advance their careers in IT management.

Responsibilities

• Lead and manage the IT support team and services.
• Ensure effective delivery of IT and maintenance services.
• Oversee daily operations of the helpdesk.

Skills

Computer Hardware

Mac Os

Active Directory

VMware

ConnectWise

HP Service Manager

Microsoft Windows Server

Mobile Devices

Windows

Help Desk

Operating Systems

Remedy

Job description

A technology service provider in Leicester is seeking an experienced IT Helpdesk Manager to lead the IT support team. The ideal candidate will oversee daily helpdesk operations, ensuring high support levels and driving continuous improvement. Strong leadership and deep IT systems knowledge are essential. The position offers a salary range of £40k to £50k, making it an attractive opportunity for qualified individuals looking to advance their careers in IT management.