IT Helpdesk Analyst — Windows, AD & 1st‑Line Support

Pearson Whiffin Recruitment Ltd; City Of London; On-site; GBP 24,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Service Desk Analyst for its IT team in London. The ideal candidate will provide first-line support, manage user accounts in Active Directory, and troubleshoot various IT-related issues. Candidates must have a strong knowledge of Windows OS, excellent communication skills, and a valid UK driving license. This role emphasizes customer service and technical expertise, making it perfect for individuals with a passion for IT support.

Qualifications

• Previous experience in a 1st Line/Service Desk or IT Support role.
• Strong working knowledge of Windows desktop environments.
• Hands-on experience with Active Directory.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows 10/11 and Microsoft Office.
• Manage user accounts using Active Directory.

Skills

Strong communication skills

Technical troubleshooting

Customer service

Windows OS knowledge

Tools

Active Directory

Office 365

Job description

A leading recruitment agency is seeking a proactive Service Desk Analyst for its IT team in London. The ideal candidate will provide first-line support, manage user accounts in Active Directory, and troubleshoot various IT-related issues. Candidates must have a strong knowledge of Windows OS, excellent communication skills, and a valid UK driving license. This role emphasizes customer service and technical expertise, making it perfect for individuals with a passion for IT support.