IT Field Engineer - Glasgow

CERCO LTD; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT support company in Glasgow is seeking an IT Support Engineer to provide hardware and software support to customers. You will be responsible for diagnosing and repairing a variety of IT equipment, including PCs, printers, and servers. The ideal candidate will possess strong knowledge of IT operations and excellent customer service skills, delivering support in line with Service Level Agreements. This role offers a dynamic work environment with opportunities for innovation.

Qualifications

• Knowledge of IT hardware and software operations required.
• Experience with Windows and UNIX server support.
• Ability to conduct repairs on computers, printers, and AV equipment.

Responsibilities

• Repair and replace PCs, laptops, printers, and servers.
• Provide desk side support to clients.
• Complete part movements and returns in a timely manner.
• Assist other engineers in service delivery.
• Communicate effectively with call administration and branches.
• Update allocated calls in real time using PDA.
• Perform customer rebuilds and configurations.

Skills

Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation

Server Support Experience Wintel & UNIX

Data Storage Hardware Break Fix Experience

Trained in Desktop/Laptop/Printers and Servers

Network Support Skills Switches, Routers – Cisco / HP etc

Good knowledge of common software products

Job description

Overview

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers

Responsibilities

• To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
• To perform desk side support to SCC clients as requested
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Be able to do customer rebuilds and configuration to desk.
• Will carry out AV repairs and Printer repairs

Skills and experience

• Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
• Server Support Experience Wintel & UNIX
• Data Storage Hardware Break Fix Experience
• Trained in Desktop/Laptop/Printers and Servers
• Network Support Skills Switches , Routers – Cisco / HP etc
• Good knowledge of common software products

About The Company

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.