IT Field Engineer

Razorblue Group Ltd; Thornaby-on-Tees; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A tech services provider is looking for an IT Field Engineer to join their team in Thornaby-on-Tees. The role involves delivering technical support, both onsite and remotely, as well as diagnosing technical issues. Candidates must have a clean UK driving license and familiarity with Microsoft systems. The position offers a variety of benefits, including 25 days of holiday, a generous referral bonus, and opportunities for continuous learning and development.

Benefits

25 days holidays plus public holidays

Your birthday off

Fully funded training and accreditations

Life insurance

Private Health Insurance

Cycle to Work scheme

Discounted Broadband

Qualifications

• Full Clean Manual UK driving license is essential.
• Experience with Windows/Mac installations and internal part replacements.
• Excellent conversational fluency in English is required.

Responsibilities

• Collaborate with teams to provide tailored technical support.
• Diagnose and resolve technical issues, ensuring client satisfaction.
• Deliver onsite (90%) and remote (10%) support.

Skills

Microsoft Active Directory

Communication skills

Service orientation

Network troubleshooting

Windows desktop support

Apple devices familiarity

Education

Comp TIA certification

Relevant Apprenticeship or higher education

Job description

Overview

razorblue role:

We are looking for an ITField Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

Responsibilities

• Collaborate with Service Desk and Implementation teams to provide tailored technical support and professional services.
• Diagnose and resolve technical issues; implement systems and technologies to ensure client satisfaction.
• Deliver onsite (90%) and remote (10%) support, troubleshooting Windows devices, mobile tech, and networking equipment; familiarity with Apple systems is a plus.
• Maintain accurate records and escalate unresolved cases.
• Visit client sites, manage workload to meet SLAs, and uphold professionalism.
• Pursue certifications and continuously develop skills while adhering to company values: Get Sh*t Done, Always Improving, Do What We Promise, Do the Right Thing, Strive for More and Stronger Together.

Qualifications

• Full Clean Manual UK driving license is essential
• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, AD-Sync, Intune & Office 365
• Familiarity with Apple devices and operating systems is a plus
• Experience working on PC and laptops, including Windows/Mac installations and internal part replacements
• Comp TIA, Relevant Apprenticeship or higher education
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

What we give

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £27,000 per annum depending on skills and knowledge
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know any other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with AXA Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Agencies/Recruiters Please Note:

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs.

We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.

Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!