IT Field Engineer

Serata Search (UK) Ltd; Remote; GBP 30,000 - 36,000; Full time

Job summary

A leading educational trust is seeking an experienced IT FIELD ENGINEER to provide IT support across multiple schools in North Manchester. The role involves handling 1st and 2nd line IT issues, installing and maintaining technical systems, and ensuring excellent client relationships. Ideal candidates will possess strong technical knowledge, especially with Windows Server and Office 365, and have a background in the education sector. Competitive salary and benefits offered.

Benefits

Medical care

Training and development opportunities

Qualifications

• Experience in 1st and 2nd line IT support, ideally with field experience.
• Background in the education sector is preferred.
• Strong technical knowledge across various IT systems.

Responsibilities

• Provide planned and reactive IT support to schools.
• Install and maintain software, hardware, and accessories.
• Develop client relationships and handle technical support issues.

Skills

1st and 2nd line IT support

Field experience

Great communication skills

Client relationship management

Tools

Windows Server 2008 – 2016

Active Directory

DNS and DHCP

Windows 7 – 10

Office 365

Job description

Overview

IT FIELD ENGINEER

30K TO 36K BASIC PLUS BENEFITS INCLUDING MEDICAL CARE

HOME BASED COVERING NORTH MANCHESTER AND SURROUNDS

Our client is a leading and well-established Trust with multiple schools in the North West. Established for many years they are well respected in their field, achieving and delivering world class inclusive Education. We are now looking for an experienced IT Support Engineer to join the team. Experienced in 1st and 2nd line IT support we are looking for someone that has experience of working onsite with clients, great communication skills as well as strong technical IT support engineer knowledge. The company are superb to work for and provide a great environment and culture with great training and development opportunities.

Responsibilities

• Based from home looking after your schools
• Providing a planned and reactive service to your sites across all of their IT Support needs
• Installing, maintaining a range of software, hardware and accessories including interactive whiteboards and learning tools
• Maintaining and developing excellent client relationships
• Handling all technical IT support problems and issues that may arise
• Escalating issues where needed
• Devising plans with the client to ensure continuity of service and best use of budgets
• Liaising with multiple contacts for different departments across site
• Working closely with the IT Managers and senior leadership teams

Main Skills

• A background in 1st, 2nd line IT support, ideally with field experience
• Ideally education sector experience
• Possess great communication skills and an ability to build client relationships effectively
• Technical knowledge of :
• Windows Server 2008 – 2016
• Assisting with managing Active Directory environments and using Group Policy in an environment of 30+ devices
• DNS, DHCP, and the TCP / IP suite
• WDS, MDT, or other imaging tools (both creating and deploying images)
• Windows 7 – 10
• Office 365

“Serata Search are operating as an employment agency”