IT Field Engineer

inploi; Bury; On-site; GBP 32,000 - 36,000; Full time

Job summary

A multi-academy trust is seeking an IT Field Engineer to provide essential technical support across primary schools. The ideal candidate has relevant IT certifications and a background in school IT systems, offering a supportive and collaborative work environment. This full-time role includes diagnosing complex issues, documenting support activities, and assisting with internal projects. The position promises a generous benefits package including pension contributions and professional development opportunities.

Benefits

Generous 22.7% Local Government Pension scheme employer contribution

Free onsite parking

Free onsite gym

Generous annual leave allowance

A variety of onsite events

Qualifications

• Proven technical support across Windows, macOS, and Linux systems.
• Experience in effective communication with non-technical users.

Responsibilities

• Provide expert technical support to primary school staff.
• Diagnose and resolve complex IT issues.
• Assist with escalated issues alongside 3rd party vendors.

Skills

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)

Prior experience in an IT support role

Knowledge of School IT systems / infrastructure

Ability to prioritise work according to impact / urgency

Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms

Experience with IT service management tools

Excellent communication skills

Job description

Overview

Post Title: IT Field Engineer

Responsible to: Service Desk Lead

Location: STOCCAT Central Office

Salary: Grade 6 SCP 19-24 £ 32,061 - £35,412

Term of Contract: Permanent

Working pattern: Full year (52.143 weeks per year)

Hours per week: Full time (37 hours per week)

Start date: ASAP

Closing date: 5 October 2025

St Teresa of Calcutta Academy Trust Central Team are currently seeking an IT Field Engineer. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust.

Responsibilities

As an integral part of the STOCCAT IT team, you will work closely with primary school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure across Primary Schools and other STOCCAT member institutions, offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.

• Support IT activities with Primary School staff and students.
• Assist with supporting other STOCCAT member schools, via phone, email, remote assistance tools and onsite visits.
• Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
• Collaborate with other support engineers to ensure timely resolution of tickets.
• Provide technical support to assist with any escalated issues.
• Work with 3rd party vendors where needed to resolve tickets where needed.
• Contribute to the development of knowledge base articles and training materials.
• Act as a technical verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.

Qualifications / Skills

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer

• A working environment where all feel valued and respected.
• Highly effective safeguarding procedures.
• Supportive colleagues with a clear vision and high aspirations for the trust.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.
• Generous 22.7% Local Government Pension scheme employer contribution.
• Recognition of continuous Local Government service (where applicable).
• Free onsite parking.
• Free onsite gym.
• Generous annual leave allowance.
• Convenient location in Bury town centre.
• A variety of onsite events, including weekly pop-up shops.

Safeguarding

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children’s barred list check and satisfactory references, including your suitability to work with children. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request. Applications will only be considered from individual applicants on our standard application form, and not via CV alone or agencies. An online search will be performed on all shortlisted applicants in accordance with the Trust’s safeguarding procedures and Keeping Children Safe in Education statutory guidance. All shortlisted applicants will be required to complete a form for self-disclosure of cautions and convictions.

Shortlisting date: TBC

Interview date: TBC

Apply: Please submit applications via our website.

Apply here: https://ce1057li.webitrent.com/ce1057li_webrecruitment/wrd/run/ETREC179GF.open?WVID=38983700Dm&VACANCY_ID=79586712b6