IT Engineer Apprentice. Job in Cupar Education & Training Jobs

QA; Cupar; On-site; GBP 17,000 - 20,000; Full time

Job summary

An established IT service provider in Scotland is offering an exciting IT apprenticeship role. You will receive structured training alongside experienced engineers, work on computer assembly, software installation, and customer support, while gaining a recognized IT qualification. The position is full-time, with a salary of £17,000 per annum and various company benefits including employee discounts and pension contributions.

Benefits

Structured apprenticeship training

Formal qualification opportunity

Hands-on experience with a variety of clients

Supportive team environment

Career progression potential

Employee discounts on hardware

Tools and equipment provided

Contributory pension and holiday entitlement

Modern workshop facilities

Qualifications

• Willing to learn from the ground up in IT.
• Ability to explain technical issues to non-technical users.
• Attention to detail and organizational skills.

Responsibilities

• Assist with computer assembly and setup.
• Help with software installation and configuration.
• Support upgrades, repairs, and troubleshooting.
• Provide customer support and case management.

Skills

Interest in IT hardware and software

Logical problem-solving

Good communication skills

Reliability and organization

Positive attitude and initiative

Job description

Jem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions-everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services.

We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations.

Overview:

An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support.

Responsibilities:

• Computer assembly and setup
• Software installation and configuration
• Upgrades, repairs and virus / malware removal
• Troubleshooting and diagnostics
• Data recovery, transfer and backup solutions
• Case management and customer support

What we're looking for:

• A strong interest in IT hardware and software, willing to learn from the ground up
• A logical, methodical approach to diagnosing and solving problems
• Good communication skills; able to explain technical issues in ways non-technical users can understand
• Reliable, organised, with attention to detail
• A positive attitude, willing to take initiative and ask questions
• Able to drive (essential)

Salary:

£17,000 per annum

Working hours:

35 hours per week, Monday to Friday, 9am to 5pm

What you'll get - company benefits:

• Structured apprenticeship training: Guided learning with skilled mentors; combination of on-the-job experience and theoretical training
• Formal qualification: Opportunity to gain recognised IT / engineering qualification
• Hands-on experience: Exposure to a wide variety of hardware, software, and customer types - business and home users
• Supportive team environment: Work with experienced technicians, ongoing coaching and feedback
• Career progression: Potential to move into a junior or technician role once apprenticeship is successfully completed
• Employee discount: On computer hardware, peripherals, and services offered by Jem Computer Systems
• Tools and equipment provided: Access to workshop tools, diagnostic software, test hardware
• Contributory pension, holiday entitlement: As per statutory requirements, plus any additional company provisions
• Modern workshop facilities: Well-equipped workspace at Cupar Business Centre; good transport links

If you are enthusiastic, driven, and looking to build a solid foundation in IT, we'd love to hear from you!

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.