IT End User Support Specialist

The Boeing Company; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace firm in the United Kingdom is searching for an IT End User Support Specialist to provide technical support across various locations. The role includes hardware/software installations, incident resolution, and collaboration with 3rd line IT teams. Ideal candidates should have experience with factory technology integration and light scripting. This position offers a competitive salary, opportunities for continuous learning, and an inclusive work environment.

Benefits

Competitive salary and annual incentive plans

Continuous learning opportunities

Pension Plan with up to 10% employer contribution

Company paid medical plan

Generous sick leave policies

Access to well-being programs

Qualifications

• Experience working with Mechanical Engineers and related functions to solve technical issues.
• Ability to work effectively with 3rd line IT teams.
• Experience in responding to IT incidents and performing incident resolution.

Responsibilities

• Provide IT support for laptops/desktops and peripherals.
• Liaise with IT teams for additional support.
• Respond to and resolve IT incidents.

Skills

Collaboration

Customer Focus

Work Standards

Problem solving

Factory Technology Integration

Mechanical Engineering collaboration

Light scripting

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing are looking for a dynamic, energetic and driven IT End User Support Specialist (EUSS) to join there UK Wide End User Support Specialist team, responsible for providing both remote and hands‑on technical support to a varied community of users at various locations. This post will report directly to the IT Regional Operations Manager and take operational direction from the End User Support Specialist Lead.

Based in Sheffield with responsibilities for other sites, you will be involved in system integration activities, including Hardware and software installations, re‑imaging of devices and the break‑fix support of a variety of Laptop/Desktop models and peripherals.

You will also be working closely with 3rd line IT teams, Factory managers, IT Teams, Project managers and IT business partners both in the UK and other countries to resolve problems, support projects, ensure first time quality, service excellence and provide a top‑class customer support experience.

As the successful candidate, you will be responsible for providing IT technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or ‘hands‑on’ at a desk, you will be the sort of individual that takes pride in providing a first‑rate service and genuinely enjoys solving IT issues for colleagues at all levels of the business.

Responsibilities

• Deploy and provide IT support to a variety of laptops/desktops and supporting peripherals.
• Liaise with 3rd line IT teams for any additional support of servers, network equipment, voice and video hardware and mobile devices.
• Respond to IT incidents, perform incident resolution or, when needed, escalation to the appropriate group.
• Support software installations & upgrades.
• Maintain security and policy compliance while performing technical tasks.
• Contribute to technical documentation, knowledge articles, procedures & process definitions.
• Support OOH emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
• Contribute to BDUK IT projects as needed and as coordinated by the assigned project manager/IT Business partner.
• Work closely with external support vendors.
• Liaise with factory IT experts, supporting where possible and developing a good working relationship.
• Collaborates directly with our BCA production program counterparts at all levels to understand problems or initiatives and represent the business or function within IT to engage the right resources, explore alternatives and help deploy the right solution with first time quality.

Travel will be required to other Boeing sites as driven by business needs.

This role also requires flexibility as off‑hours (evening and weekends) support will occasionally be required to support the business and service restoration following planned and unplanned outages or issues.

Preferred Experience (Skills and Qualifications)

• Collaboration – Works effectively and cooperatively with others; establishes and maintains good working relationships.
• Customer Focus – Understands customers and their needs and considers such factors in the completion of day‑to‑day tasks; uses available information to understand customer related circumstances and needs. Deliver within the service levels agreed with the Customer and understand those contractual obligations.
• Work Standards – Strives to achieve a high level of quality and productivity of service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of work is neglected. Accepts responsibility for outcomes of one’s work.
• Experience with problem solving production issues within a factory setting.
• Experience with Factory Technology Integration.
• Experience working with Mechanical Engineers and related functions to solve technical issues.
• Experience with light scripting (e.g., Python, Powershell, Bash) to automate routine tasks, data flows between systems, and improve system reliability.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well‑being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning – you’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you – we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture – you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on‑going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives

Work Authorisation

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Applications for this position will be accepted until Dec. 15, 2025.

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.