IT Desktop Engineer

Mitie; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical support company in the UK is seeking an enthusiastic IT Desktop Engineer to join their team. This entry-level position focuses on providing excellent customer service and technical support to users. The ideal candidate will have a strong understanding of Windows and Microsoft 365 applications, along with problem-solving skills. This role presents a great opportunity for someone eager to grow their IT career in a supportive environment.

Qualifications

• Good problem-solving and communication skills.
• Experience in providing technical support.

Responsibilities

• Provide day-to-day technical support to users.
• Work collaboratively within a small IT team.
• Diagnose and resolve hardware and software issues.
• Maintain accurate records using the IT ticketing system.

Skills

Good understanding of Windows 10/11 and Microsoft 365 applications

Good problem-solving skills

Strong customer service focus

Ability to work independently and collaboratively

Willingness to learn and develop new skills

Previous experience in a 1st Line and Desktop Support role

Education

CompTIA A+, Microsoft Certified Fundamentals, or similar IT certifications

Tools

Windows-based systems

Active Directory

Intune

Azure

ServiceNow

Job description

Job Overview

We are looking for an enthusiastic and motivated IT Desktop Engineer to join our small, friendly technical support team. This position is ideal for someone early in their IT career who enjoys problem‑solving, providing excellent customer service, and developing hands‑on technical skills in a supportive environment.

Security Clearance (SC) eligibility is essential due to the nature of the work.

Main Duties

• Provide day‑to‑day technical support to users, deskside in person, via phone, and email.
• Work collaboratively within a small IT team to deliver effective support across the business.
• Diagnose and resolve hardware, software, and peripheral issues on Windows‑based systems.
• Install, configure, and maintain desktop PCs, laptops, printers, and other IT equipment.
• Support user account administration (password resets, permissions, access requests, etc.).
• Assist in setting up new users and deploying devices in line with company standards.
• Escalate complex issues to senior engineers or third‑line support when required.
• Maintain accurate records of work carried out using the IT ticketing system.
• Assist with software rollouts, updates, and basic network troubleshooting.
• Ensure IT equipment is properly maintained, logged, and tracked through the asset management system.

What we are looking for

Essential:

• Good understanding of Windows 10/11 and Microsoft 365 applications.
• Good problem‑solving and communication skills.
• Strong customer service focus with a positive, can‑do attitude.
• Ability to work both independently and collaboratively within a small team.
• A willingness to learn and develop new skills.
• Previous experience in a 1st Line and Desktop Support role.

Desirable:

• Familiarity with Active Directory, Intune, Azure, or ticketing systems (e.g., ServiceNow, Support work, etc.).
• Basic understanding of networking (IP, DNS, DHCP).
• CompTIA A+, Microsoft Certified Fundamentals, or similar entry‑level IT certifications.