IT Deskside Support Engineer

Ignite Digital; Greater London; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Private medical & dental insurance

Travel and accident insurance

Performance-based bonuses

Access to Global Skills Academy

Cycle-to-work scheme

Global Skills Academy access

Career growth opportunities

Job summary

A leading digital solutions company is seeking a Deskside Support Engineer for their London office. This full‑time role involves providing hands‑on IT support for Windows 10, Office 365, and other technologies to senior stakeholders. Candidates should have a college IT qualification and proven experience in providing in-person support. The position offers a competitive salary plus benefits such as private medical insurance, travel insurance, and access to a Global Skills Academy for professional development.

Qualifications

• Proven experience providing in‑person IT support.
• Strong expertise in hardware break/fix support.
• Familiarity with call logging systems like ServiceNow.
• Proficiency in Office 365, Windows 10, and Office 2016.
• Knowledge of SCCM/Intune for deployment.
• Familiarity with ServiceNow, iManage, BigHand and Document Management Systems.
• Basic scripting knowledge (PowerShell) is a bonus.

Responsibilities

• Provide deskside support for Windows 10 and Microsoft Office 365.
• Handle hardware configurations and software installations.
• Deliver world‑class IT support to our global workforce.
• Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
• Deliver world-class IT support to our global workforce.
• Build strong relationships with local teams, partners, and senior executives.
• Maintain and improve IT procedures, standards, and documentation.
• Collaborate with cross‑functional technology teams to reduce recurring issues.
• Contribute to IT projects and continuous improvement initiatives.

Skills

in‑person IT support

hardware break/fix support

troubleshooting skills

customer service

Team leadership potential

Education

College IT qualification

Tools

Microsoft Office 365

Windows 10

SCCM

Intune

ServiceNow

PowerShell

PowerShell

Microsoft Office 365

Windows 10

Office 2016

Laptop imaging

Hardware break/fix

AV setup

Job description

About the job IT Deskside Support Engineer

Join Our Dynamic IT Support Team!

About the Role:
Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You’ll be part of a forward‑thinking IT team, providing hands‑on support across a broad range of technologies and environments. Your day‑to‑day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service.

This is not just another support role! If you’re eager to grow, you’ll have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader.

Key Responsibilities:

• Provide deskside support for Windows 10, Microsoft Office 365, and other essential software.
• Offer personalized support to senior stakeholders, ensuring a white‑glove service experience.
• Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices.
• Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
• Deliver world‑class IT support to our global workforce.
• Build strong relationships with local teams, partners, and senior executives.
• Maintain and improve IT procedures, standards, and documentation.
• Collaborate with cross‑functional technology teams to reduce recurring issues.
• Contribute to IT projects and enhance the service experience through continuous improvement initiatives.

What We’re Looking For:

• College IT qualification or equivalent (desirable).
• Proven experience providing in‑person IT support to senior executives, ideally in a professional services or corporate environment.
• Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup.
• Proficiency in Microsoft Office 365, Windows 10, Office 2016
• Knowledge of SCCM and / or Intune for deployment
• Familiarity with call logging systems like ServiceNow.
• Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems).
• Strong troubleshooting and problem‑solving skills with a logical approach.
• Bonus: Basic knowledge of scripting languages (e.g., PowerShell).

What’s in It for You?

• Competitive Salary plus performance‑based bonuses.
• Private medical & dental insurance.
• Travel and accident insurance.
• Critical illness cover.
• Season ticket loans and cycle‑to‑work schemes.
• Access to our Global Skills Academy, featuring live workshops, podcasts, and on‑demand learning.
• A supportive environment that promotes personal and professional growth.

Additional Information:

• This is a full‑time, onsite role from Monday to Friday.

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances