IT Deskside Support

Randstad Technologies Recruitment; Newark on Trent; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology staffing agency is seeking a dedicated 2nd Line Deskside Support Engineer to spearhead a Windows 11 rollout project for 1000 users in Newark. This contract role requires expertise in desktop engineering and IT support in a corporate environment. You will be responsible for deploying operating systems and managing multiple workstreams concurrently while maintaining high-quality service. Candidates must demonstrate strong problem-solving capabilities and organizational skills, along with proficiency in deployment technologies like SCCM.

Qualifications

• Expertise in deploying Windows 11 across multiple devices and users.
• Comfortable in large corporate environments with IT support experience.
• Ability to manage multiple workstreams effectively under pressure.

Responsibilities

• Image, configure, and deploy Windows 11 operating system.
• Organise and manage a large business deployment.
• Provide 1st/2nd line IT support and troubleshoot incidents efficiently.
• Oversee laptop builds and manage failure logging.
• Follow procurement and asset management procedures.
• Participate in initiatives to improve IT service quality.

Skills

EUC Desktop Engineering

Problem Solving

Customer Facing Skills

Organizational Skills

Tools

SCCM

Windows 7/8/10

Office 365

Active Directory

Job description

Contract Deskside Support Engineer (Windows 11 Rollout)

Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast‑paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users.

Job Details

• Location: Newark, Nottinghamshire
• Type of Hire: Contract
• Contract Duration: 3 months (initially)
• Onsite Requirement: 5 Days Onsite
• Team/Function: 2nd Line IT Newark Deskside Support
• Users Supported: 1000 users
• Primary Project Focus: Windows 11 Rollout (build and deployment)

What You'll Be Doing: The Mission

You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function.

• Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations.
• Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues.
• High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently.
• Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team.
• Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate.
• Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service.

What We're Looking For: Your Profile

The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure.

Technical & Project Skills (Ideally)

• Confidence working with deployment technologies such as SCCM (System Centre Configuration Manager).
• Strong technical foundation across Windows 7/8/10, Office 365, Exchange, and Active Directory.
• Proven experience in providing IT support within a similar large-scale project environment.

Professional & Soft Skills (Essential)

• Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously.
• Problem‑Solver: Strong analytical and problem‑solving skills to tackle challenging technical issues.
• Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business.
• Drive & Motivation: A strong "can‑do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion.

If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now!

Randstad Technologies is acting as an Employment Business in relation to this vacancy