IT Delivery and Support Technician

Leicestershire County Council; East Midlands; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government authority in the UK is seeking a skilled IT technician to manage projects and provide support for various IT devices. The role includes procurement guidance, troubleshooting, and ensuring effective operations of IT systems. Ideal candidates will have hands-on project management experience, device configuration skills, and familiarity with tools like SCCM and Intune. This position offers a hybrid working arrangement, competitive salary, and great benefits.

Benefits

Competitive pay

Generous pension scheme

Inclusive work culture

Qualifications

• Proven hands-on experience in managing small to medium IT projects.
• Skilled in configuring, deploying, and troubleshooting client devices.
• Proactive in identifying areas requiring maintenance and support.
• Experienced in administering Microsoft SCCM and Intune.
• Strong ability to prioritize tasks and maintain up-to-date workloads.

Responsibilities

• Guide equipment procurement and contribute to the deployment of IT devices.
• Ensure IT hardware and software installations meet customer requirements.
• Provide onsite support by troubleshooting device and network issues.

Skills

Project management experience

Device configuration and troubleshooting

Proactivity in maintenance

SCCM and Intune administration

Task prioritization

Job description

Contract Type: Permanent

Working Hours: 37 hours per week typically between the hours of 8am - 5pm

Worker Type: Hybrid Worker

Salary: Starting Salary is £28,598 (Level one) rising to £31,022 per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham. NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council .

About the Role

The role is an integral part of the team, responsible for guiding equipment procurement and actively contributing to the build, configuration, deployment, and maintenance of PCs, laptops, thin clients, mobile devices, telephony systems, and data networks.

The primary objective is to ensure that new IT hardware, software, and network installations, as well as projects and service requests, are delivered efficiently and in alignment with internal customer requirements.

Additionally, the role involves providing onsite support by troubleshooting device, software, and network issues within an enterprise environment.

About You

The ideal candidate will have:

• Proven hands-on experience in managing small to medium IT projects, including software and hardware upgrades, as well as office IT equipment relocations.
• Skilled in configuring, deploying, and troubleshooting client devices — such as desktops, laptops, tablets, and mobile devices — according to customer specifications.
• Proactive in identifying areas requiring maintenance and support, ensuring systems operate efficiently and reliably, and processes are fit for purpose.
• Experienced in administering Microsoft SCCM and Intune, leveraging these tools to manage hardware and software assets effectively.
• Strong ability to prioritise tasks and maintain up-to-date workloads, while keeping customers informed on the status of requests and incidents.

You can find the job description for this post

At Nottingham City Council we believe that work is what you do, not where you do it. We offer various working arrangements, depending on the role, including hybrid work arrangements. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.

For informal enquiries please contact Hannah Wood, Senior Technical Support Analyst, by email

Closing Date: 23rd January 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre:

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