IT Customer Services Assistant

Anglia Ruskin University; Chelmsford; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading UK university located in Chelmsford seeks a part-time customer service professional to join its IT Services team. The successful candidate will deliver IT support through the University’s telephone switchboard and e-communication tools, requiring excellent communication skills and a customer-oriented mindset. The role offers a salary range of £24,900 – £26,093 p.a. pro rata, with numerous benefits including generous holidays, pension scheme, and opportunities for training and development. Applications from diverse candidates are encouraged.

Benefits

Generous holiday entitlement

Occupational pension scheme

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Good communication skills are essential for this role.
• Experience in providing customer service support over the phone.
• Advantageous to have experience working with computer systems in a corporate environment.

Responsibilities

• Deliver a wide range of support via the University telephone switchboard.
• Provide information technology support to students and staff.

Skills

Communication skills

Customer-oriented outlook

Telephone-based support experience

Job description

About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

Job Details

Job Category: Technical. Vacancy Type: Permanent. Employment Type: Part time. Shift Pattern: 8.45am – 5.00pm Monday – Wednesday, 22.2 hours per week. Salary: £24,900 – £26,093 p.a. pro rata. Location: Chelmsford. Ref No: 3800. Closing Date: 11/01/2026.

About The Role

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders. This role is a customer service position delivering a wide range of support via the main University telephone switchboard and e-communication tools.

Qualifications and Experience

You will have good communication skills, a customer‑orientated outlook, and experience of telephone‑based support. Experience of working with computer systems in a corporate environment would be advantageous.

Benefits

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, an occupational pension scheme, training and development opportunities, a travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

• Job description person specification (PDF , 852.07kb)
• Candidate Brief (PDF , 2336.5kb)

Additional Information

Informal enquiries can be made to Catherine Mason, IT Customer Service Team Leader at [e-mail].

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on shortlisted candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government’s immigration points‑based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route. We are inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications. Guidance notes: Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

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