IT & Communications Support Technician (South West)

Deerfoot Recruitment Solutions Limited; Plymouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking organization in the insurance sector is seeking an IT & Communications Support Technician. This role offers hybrid working arrangements with a focus on troubleshooting IT issues. Candidates should have strong knowledge of Microsoft 365 and excellent communication skills. Career progression and ongoing training are part of the package, making this an ideal opportunity for motivated IT professionals.

Benefits

Career progression

Ongoing training

Collaborative work environment

Qualifications

• Strong knowledge of Microsoft 365, Windows 10/11, and basic networking.
• Experience with desktop/laptop hardware and mobile devices.
• Solid communication skills and a self-motivated approach.

Responsibilities

• Provide desktop and user support, resolving software/hardware issues.
• Support and maintain Microsoft 365, Active Directory, and related systems.
• Manage device deployment and user onboarding/offboarding.
• Collaborate with third-party suppliers and internal teams.
• Continuously seek improvements to support services and user experience.

Skills

Microsoft 365

Windows 10/11

Basic networking

Desktop/laptop hardware

Mobile devices (iOS)

Solid communication skills

Organisational skills

Job description

Overview

IT & Communications Support Technician – Exeter / South-West (Hybrid - 1 day/week onsite minimum)

Salary: £26k + benefits

Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.

Role

The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential.

Responsibilities

• Provide desktop and user support, resolving software/hardware issues
• Support and maintain Microsoft 365, Active Directory, and related systems
• Manage device deployment and user onboarding/offboarding
• Collaborate with third-party suppliers and internal teams
• Continuously seek improvements to support services and user experience

Skills Required

• Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
• Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
• Solid communication skills and a self-motivated approach
• Organised and able to prioritise a ticket queue effectively

Opportunities

This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.

About Deerfoot Recruitment

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.