IT Change Manager

Adecco; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in London is seeking an IT Change Manager (Associate Vice President) to oversee IT change initiatives. This hybrid role demands strong expertise in managing change processes to ensure compliance and operational excellence. Responsibilities include leading change governance, facilitating Change Advisory Board meetings, and driving improvements in the change management lifecycle. The ideal candidate has proficiency in IT Service Management and regulatory frameworks, along with a Bachelor's degree in IT or a related field and ITIL certification.

Benefits

Competitive day rate

Hybrid working flexibility

Impactful role in digital transformation

Qualifications

• Proven experience in IT Service Management or Change Management, ideally in complex IT environments.
• Hands-on experience with ITSM tools like ServiceNow.
• Strong understanding of IT infrastructure and cloud environments.

Responsibilities

• Lead the end-to-end IT change management process.
• Chair Change Advisory Board meetings to ensure proper assessment of changes.
• Ensure all change activities comply with internal policies and regulatory standards.

Skills

IT Service Management

Change Management

Regulatory compliance frameworks

Stakeholder management

Analytical mindset

Education

Bachelor's degree in Information Technology or related field

ITIL Certification (Intermediate or Expert)

Tools

ServiceNow

Job description

Job Title: IT Change Manager (Associate Vice President)

Location: London (Hybrid - 3 days on-site)

Duration: 6 months (with possibility for extension)

Working Pattern: Full Time (40 hours/week)

Rate: Circa £600/Day

Join Our Dynamic IT Team!

Are you an experienced IT Change Manager looking to make a real impact in the banking and finance sector? Our client, a leading global bank, is seeking a talented Associate Vice President to lead IT change management initiatives. This is a unique opportunity to shape processes that drive operational excellence, regulatory compliance, and operational resilience across the organisation.

Purpose of the Role

As an IT Change Manager, you will own the planning, coordination, and execution of IT changes across the bank's technology landscape. Your expertise will ensure changes are implemented efficiently, with minimal risk or disruption, while meeting internal controls and regulatory standards.

You will join the IT Service Delivery team, responsible for managing tools and processes that enable delivery and support of IT services. The team drives continuous improvement in IT Service Management (ITSM), with a strong focus on operational resilience and DORA compliance.

What You'll Be Doing

Change Governance & Execution

• Lead the end-to-end IT change management process, covering standard, emergency, and major changes.
• Chair Change Advisory Board (CAB) meetings, ensuring changes are assessed, approved, and scheduled in line with business priorities.
• Collaborate with technical teams, business units, and risk/compliance functions to assess change impact and associated risks.
• Ensure changes are implemented within agreed windows and readiness standards to minimise service disruption.

Compliance & Risk Management

• Ensure all change activities comply with internal policies, audits, and regulatory standards (e.g., SOX, PCI-DSS, PRA/FCA).
• Maintain accurate, auditable records of change requests, approvals, risk assessments, and implementation outcomes.
• Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts.
• Support internal and external audits by providing evidence of change governance and traceability.

Reporting & Continuous Improvement

• Track and report on change metrics (volumes, success rates, failure trends, SLA adherence).
• Identify opportunities to improve change processes, reduce risk, and enhance automation.
• Work closely with DevOps, Release Management, and Configuration Management teams to align change practices with Agile and CI/CD delivery.

What We're Looking For

Experience & Skills

• Proven experience in IT Service Management or Change Management, ideally in complex IT environments.
• Strong track record of end-to-end change management, including major incident coordination.
• Familiarity with regulatory compliance frameworks (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience).
• Exposure to DevOps, Agile delivery, and CI/CD pipelines.
• Hands-on experience with ITSM tools (e.g., ServiceNow).
• Strong understanding of IT infrastructure, applications, and cloud environments.
• Excellent stakeholder management, leadership, and facilitation skills (e.g., chairing CAB meetings).
• Analytical mindset for process improvement, root cause analysis, and reporting.
• Attention to detail for audit and compliance readiness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• ITIL® Certification (Intermediate or Expert) with a focus on Change Management.
• Familiarity with COBIT® and other IT governance frameworks is a plus.
• Compliance-related certifications (e.g., ISO 27001 Lead Implementer, CISA) are highly desirable.

Why Join Us?

• Lead impactful IT change initiatives in a global, regulated banking environment.
• Work with a high-performing team committed to operational excellence and innovation.
• Be part of digital transformation initiatives, shaping how change is delivered across the organisation.
• Competitive day rate with hybrid working flexibility.

Ready to take your career to the next level? Apply today and help shape the future of IT Change Management!

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