IT Change and Configuration Analyst

Ignite Digital; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm in Bristol is seeking an IT Change and Configuration Analyst to manage Change and Configuration Management processes. The role involves overseeing the Configuration Management System, providing actionable insights, and driving improvements in IT service delivery. Candidates should have strong hands-on experience in Change Management, a good knowledge of service management tools such as ServiceNow, and excellent analytical skills. The position offers competitive salary and comprehensive benefits, along with a flexible hybrid working model.

Benefits

Competitive salary with performance bonuses

Private medical & dental insurance

Pension contributions

Qualifications

• Strong hands-on experience in Change management and Configuration Management processes.
• Experience of administrating a central CMDB within a service support environment.
• Proficiency with service management tools and SAM systems.

Responsibilities

• Lead the end-to-end Change and Configuration Management processes.
• Administer the Configuration Management System and maintain data quality.
• Provide actionable insights through detailed management reports.

Skills

Change management

Configuration Management processes

Service management tools

Analytical skills

Problem-solving

Collaboration

Tools

ServiceNow

SCCM

Job description

About the job IT Change & Configuration Analyst

IT Change and Configuration Analyst / Change management Analyst / IT Change Analyst

Location: Bristol
Type: Full-Time | Flexible Hybrid Working

Are you passionate about driving change and maintaining seamless IT service operations? We have an exciting opportunity for an IT Change and Configuration Analyst to join a growing Information Technology team who are supporting a large transformation programme.

The Role

As a key player in our IT department, youll manage and enhance our Change and Configuration Management processes, ensuring accuracy, efficiency, and alignment with our business goals. Your efforts will support the smooth delivery of IT services and provide invaluable insights to stakeholders.

What Youll Do

• Lead the end-to-end Change and Configuration Management processes, including CABs and Forward Schedule of Change.
• Administer the Configuration Management System (CMS) and maintain data quality.
• Provide actionable insights through detailed management reports on IT assets, changes, and trends.
• Proactively manage corrective actions for failed/unauthorized changes.
• Oversee Configuration Items (CIs) and IT asset baselines, ensuring accuracy and readiness.
• Drive improvements in tools like ServiceNow and support audits as required.

What Were Looking For

• Strong hands-on experience in Change management and Configuration Management processes
• Experience of administrating a central CMDB (configuration management database) within a service support environment
• Proficiency with service management tools (e.g., "ServiceNow") and SAM systems (e.g., "SCCM").
• Strong knowledge of IT infrastructure, asset lifecycle, and software license management.
• Excellent analytical skills, problem-solving ability, and attention to detail.
• A collaborative approach, with the ability to build relationships across levels.

Whats in It for You?

• Competitive salary with performance bonuses.
• Comprehensive benefits: private medical & dental insurance, personal accident & travel insurance, critical illness cover, season ticket loans, cycle to work scheme, generous pension contributions & much more.
• Access to our Global Skills Academy, a hub of live workshops, podcasts, and on-demand learning.
• Flexible hybrid working model, empowering you to achieve a great work-life balance with typically a flexible 2-3 days per week in the office.

How to Apply

Join a dynamic, forward-thinking team and make a meaningful impact! Submit your application today and take the next step in your IT career.

We look forward to hearing from you!

Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.