IT Capacity and Risk Manager

Vitality; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health insurance provider in the UK is looking for an IT Capacity and Risk Manager who will be key to ensuring a robust technological infrastructure. The role involves risk management, planning, and collaborative engagements with stakeholders. Ideal candidates will have strong analytical skills, proficiency in IT monitoring tools, and a deep understanding of IT compliance frameworks. The position is hybrid, working 2 days a week from either Bournemouth or London, with flexibility offered.

Benefits

Bonus Schemes

Pension contribution up to 12%

Vitality health insurance

Life Assurance of four times the annual salary

Qualifications

• Strong analytical and documentation skills with a keen eye for detail.
• Proven ability to manage multiple priorities and escalate emerging risks.
• Experience translating technical risk into business-relevant messaging.
• Deep understanding of IT controls and regulatory frameworks.
• Familiarity with IT infrastructure including servers and cloud storage.
• Knowledge of ITIL, especially Capacity Management.
• Proficiency in monitoring and reporting tools.

Responsibilities

• Lead cross-team efforts to embed risk management and capacity planning.
• Maintain infrastructure capacity aligned with business growth.
• Design and assess IT controls and conduct gap analyses.
• Collaborate with senior leaders to align IT capacity with initiatives.
• Produce reports on capacity performance and support audits.

Skills

IT risk & compliance expertise

Capacity planning & performance monitoring

Stakeholder communication

Tools

Dynatrace

SolarWinds

custom dashboards

Job description

Team Information Security

Working Pattern -Hybrid 2days per week in the either the Vitality Bournemouth or London time 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• IT risk & compliance expertise strong knowledge DID OF controls and regulatory frameworks
• Capacity planning & performance monitoring forecasting optimisation and tool usage
• Stakeholder communication translating technical risks and influencing decisions

What this role is all about:

As ourIT Capacity and Risk Manager youll play a pivotal role in ensuring our technology environment remains robust compliant and future-ready.Lead cross-team efforts to embed risk management and capacity planning advancing IT operations and strategic goals with excellence and compliance.

This is a high-impact role where youll translate complex technical risks into actionable business insights maintain high-quality documentation and act as a key bridge between Technology Compliance and Governance teams. Youll also ensure infrastructure capacity is aligned with business growth enabling proactive planning and പെഷിങ്റൂട്ടൻ.

Key Actions

Capacity Planning & Performance

• Conduct capacity management activities across infrastructure and applications
• Forecast resource needs based on business growth and usage trends
• Ensure systems meet SLAs without over-provisioning
• Identify performance bottlenecks and underutilised resources

Governance & Risk Management

• Design and assess IT controls (e.g. access change application general IT controls)
• Conduct gap analyses against different frameworks such as ISO 27001
• Maintain and enhance the IT risk register tracking mitigation activities
• Manage root cause analysis for capacity-related incidents and implement preventive measures

Stakeholder Engagement

• Collaborate with senior leaders CIOs and programme managers to align IT capacity with strategic initiatives
• Present risk assessments and capacity plans to leadership
• Promote risk-aware decision-making across technology teams

Reporting & Analysis

• Produce insightful reports on capacity performance and trends
• Integrate capacity metrics into IT risk assessments and Sieger reporting
• Support internal and external audits including evidence collection and walkthroughs

Collaboration & Tool Management

• Work closely with IT operations service delivery and project teams
• Use tools like Dynatrace SolarWinds and custom dashboards to monitor and model capacity
• Support awareness and training initiatives around IT risk and control obligations

What do you need to thrive

• Strong analytical and documentation skills with a keen eye for detail宇畢
• Proven ability to manage multiple priorities and escal Elabor emerging risks
• Experience translating technical risk into business-relevant messaging
• Deep understanding of IT controls and regulatory frameworks
• Familiarity with IT infrastructure (servers cloud storage networks)
• Knowledge of ITIL especially Capacity Management
• Proficiency in monitoring and reporting tools

So whats in it for you_beh

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our(tb) careers page.Fantastic TS. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality this is our promise to you we will:

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you the voice to help our business grow and make