IT Apprenticeship

Baltic Apprenticeships; Bishop's Stortford; On-site; GBP 18,000 - 21,000; Full time

Job summary

A leading apprenticeship provider in Bishop's Stortford seeks an IT Apprentice to provide hands-on technical support while earning a Level 3 qualification. The role involves problem-solving, system security, and customer assistance, as well as opportunities for remote work. You will gain valuable experience in IT support, with thorough training and mentorship from experts, preparing you for a successful career in technology. Full medical insurance, flexible hours, and staff benefits are included.

Benefits

£18,000 per annum

Flexible & Remote Working

Full Private Medical insurance

Regular staff socials

Kitted-out staff room

Holiday loyalty programme

Increased holiday allowance

Free parking

Qualifications

• Excellent communication skills and telephone manner.
• Knowledge of Windows OS and Microsoft Office packages.
• Ability to think on your feet and solve any complex issues with empathy.
• Keen to learn and desire to gain further industry-recognised qualifications.

Responsibilities

• Help keep systems secure by resetting passwords and managing logins.
• Read IT guides to solve problems and learn how systems work.
• Log and track IT issues using the company's helpdesk system.
• Provide support to staff and customers using various communication methods.
• Build and upgrade computers and maintain office equipment.
• Install and update software and assist with internet connections.
• Learn about cloud services and use scripts for IT tasks.

Skills

Excellent communication skills

Knowledge of Windows OS

Ability to solve complex issues

Keen to learn

Education

Grade 5 in English

Grade 4 in Maths

Job description

Kickstart your career in IT with Genmar!

Are you always the one friends and family call when their tech isnt working? Do you enjoy problem-solving and learning new things? At Genmar IT Services, we help businesses stay connected, secure, and running smoothly.

IT Apprentice Opportunity

This is your chance to get hands‑on experience with the latest technology, earn while you learn, and build real skills that could set you up for an amazing career in IT. You’ll be part of a friendly team that supports over 200 UK businesses, working with everything from laptops and networks to cloud systems and cybersecurity.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job

• Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date.
• Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work.
• Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly.
• Provide support to staff and customers in person, by email, over the phone, and using remote support tools.
• Build and upgrade computers, set up printers, and help maintain office equipment.
• Install and update software such as Windows, Microsoft Office, and other business applications.
• Assist with setting up and fixing internet connections, Wi‑Fi, and other network devices.
• Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier.
• Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Excellent communication skills and telephone manner.
• Knowledge of Windows OS and Microsoft Office packages.
• Ability to think on your feet and solve any complex issues with empathy.
• Keen to learn.
• Desire to gain further industry‑recognised qualifications.
• Grade 5 in English & Grade 4 in Maths.

Benefits

• £18,000 per annum.
• 8:00 AM – 6:00 PM, Monday to Friday.
• Flexible & Remote Working – once trained, your work schedule will allow both remote working and office.
• Full Private Medical insurance for all employees.
• Regular staff socials.
• Kitted‑out staff room for breaks with pool table, chilled drinks fridge.
• Holiday loyalty programme.
• Increased holiday allowance for long‑standing staff members.
• Free parking.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands‑on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one‑to‑one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real‑time classes with our expert trainers and self‑paced courses created by industry specialists.