IT Apprentice: Launch Your Tech Support Career

ONECOM LTD; Swindon; On-site; GBP 16,000 - 22,000; Full time

Job summary

A leading IT services provider in the UK is seeking an IT Apprentice to deliver remote and on-site support for IT systems and ensure high-quality customer service. Ideal candidates should possess strong communication and organisational skills and a passion for IT. Responsibilities include managing technical support requests, maintaining customer relationships, and collaborating with team members. The position offers a unique opportunity to develop skills in a supportive environment alongside attractive perks including flexible leave and wellbeing support.

Benefits

25 days bank holidays and buy/sell options

Birthday day off

EV Scheme: Lease a brand‑new electric car

9% combined pension contribution

In‑House Training Academy

24/7 access to mental health support

Discounted gym membership

Financial wellbeing support

Qualifications

• Maintain technical knowledge of current IT technology offerings and solutions.
• Proactively research and find solutions for customer issues.

Responsibilities

• Provide technical IT support ensuring customers are dealt with promptly and within SLA.
• Accurately log customer incidents and requests within the CRM assessing ticket severity.
• Collaborate with ITMS Service Desk members to provide outstanding service.

Skills

Excellent interpersonal and customer‑facing communication skills

Strong organisational skills

Ability to work flexibly in a high‑pressure fast‑paced environment

Job description

A leading IT services provider in the UK is seeking an IT Apprentice to deliver remote and on-site support for IT systems and ensure high-quality customer service. Ideal candidates should possess strong communication and organisational skills and a passion for IT. Responsibilities include managing technical support requests, maintaining customer relationships, and collaborating with team members. The position offers a unique opportunity to develop skills in a supportive environment alongside attractive perks including flexible leave and wellbeing support.